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Junior Data Analyst - 3 month contract

Undefined
Database Administrators
Casual
Sydney
17 days ago
0
At Deputy we’re on a mission to change the way the world works & we are want fantastic people to help us do that.
 

Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.
 

Currently, our employees are predominately working from home and this role will also be remote for the time being. We anticipate employees will be returning to the office, in a flexible capacity, during 2021 as appropriate & when it is safe to do so.
 

ROLE SUMMARY
 

This role will sit within the Customer Success team, reporting into our Director of Customer Success.
 

This will be an initial 3 month contract with full time hours, and we are looking for someone who is immediately available. This would suit a recent graduate, who is excited by the idea of working in the Customer Success division. There is ample opportunity for the role to extend, in our ever growing team.
 

Deputy are are looking to kick off our SMB customer journey project in mid September. It is a New plan to onboard customers & Set up 4 course live session journey. Some customer join the group training sessions, but some do not & we need to track attendance properly so that we can correctly allocate clients to the next step in the onboarding process.
 

We don't yet have automation built in for managing the customers through their journey, & have decided to keep the data collection and updates manual for now so we can move fast and not have to wait for automation to kick off the project. As such, we are looking for a temp manual data maintenance analyst who can help us keep the operational integrity of the project.
 


RESPONSIBILITIES

    • You will assist the Director of Customer Success with the data management for a new SMB Customer Journey project roll out
    • You will track & manipulate data for the project & create a well documented central spreadsheet
    • If customers join a group Zoom training session, then you will track & tag that identifying which clients have attended
    • You will input tis data into Intercom, which will then send out relevant communications for next steps

SKILLS & EXPERIENCE

    • Logical/critical thinking, how to follow a process & tag clients correctly
    • High attention to detail & well organised
    • A Business degree or Admin background would be beneficial
    • Experience with Excel or Google Sheets (we use G Suite)
WHY JOIN?
- Australian Hyper-Growth Startup - Head Office in Sydney
  • Why IVP Invested in Deputy
  • Winner of Westpac Innovative Business of Tomorrow 2018
  • No. 5 on Forbes Cloud 100 for 2018: Rising stars
  • Deloitte's #21 Fastest Growing Technology Startups in Aus 2018
  • Raised $111M Series B Round led by IVP, OpenView (our Series A investor), Square Peg Capital and EVP.
  • Global Growth across APAC, America and EMEA.
 


OUR MISSION
 

At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries.
 

The Bureau of Labor and Statistics estimates that hourly workers make up 80 – 90% of the workforce. Yet while hourly workers comprise such large majorities of the global workforce, there is a stark lack of software tools available today that directly address their needs
 

We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world.
 

Check out this video: Deputy Explained
 

Check out why our customers love us: GetApp and G2Crowd.
 

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Salary Details*
NameAmount
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Job Type
Casual
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