The role operates within a small registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons. The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
The Client service officers are also part of the National Enquiry Centre (NEC) team and are rostered to assist with calls via the NEC. The NEC are the first point of contact for most clients and/or their legal representatives when contacting the Courts via telephone, live chat and email.
The Federal Court has a wide jurisdiction, so Client Service Officers must be flexible in their approach to work and be willing to learn and adapt to new procedures. The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders. They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail. Skills in database management and general records management are essential. Including being able to assist with the setting up of court and court officer duties.
Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
The Courts operate primarily in an electronic environment. All roles within the Courts require technical expertise and effective management of various digital platforms and software to ensure the optimal service is provided to court users and stakeholders.
|Salary Type||Normal Wages|