Your browser does not support javascript! Please enable it, otherwise web will not work for you.

APS6 Application Support Officer, Canberra

ICT Customer Support Officers
Permanent Full Time
17 days ago
  • Location: Canberra
  • Job Type: Non-Ongoing
  • Salary: $82,288 - $93,121
The Australian Criminal Intelligence Commission (ACIC) is Australia’s national criminal intelligence agency. We advise senior decision makers on serious and organised crime impacting Australia. We are a full member of the National Intelligence Community, a Department of Home Affairs portfolio agency, and a member of the Five Eyes Law Enforcement Group.

Chief Information Officer (CIO) Branch

The mission for the ACIC CIO Branch is to provide nationally-focused, information and technology services for the ACIC and its partners to make a safer Australia. The CIO Branch supports the ACIC to be the supplier of choice for national criminal intelligence and policing information.

Business Systems Delivery

Solutions and services are delivered by customer-facing, multidisciplinary digital information delivery teams which are supported by centres of excellence and a central coordination team. The Agency’s operating model aligns closely with the models designed by the Digital Transformation Agency (DTA) and the Australian Public Service Commission (APSC) to build digital capability across the public service and support agencies to deliver services that meet the Australian Government’s Digital Service Standard.

National Police Information (NPI) Service Line

The provision of NPI services directly supports ACIC’s strategic objectives to develop and maintain innovative national information and sharing services between Commonwealth, state and territory law enforcement agencies. The services managed by this function provide police and law enforcement agencies with rapid access to up-to-date, consolidated national information which supports them to respond effectively to crime and protect the public.

The principal accountabilities and responsibilities include:
  • Support, maintain and enhance ACIC’s business systems.
  • Contribute to systems design and implementation.
  • Liaise with stakeholders in relation to Level 2 BAU incident management and assist in the rapid restoration of normal services. This requires assistance and management of defects and enhancements across the Biometric & Forensic product lines and includes communication with vendors and suppliers to resolve technical issues and software bugs.
  • Contribute to project deliverables including:
  • unit, integration and systems (functional) testing;
  • transition of systems and upgrades into production; and
  • technical warranty support.
  • Assist with User Acceptance Testing (UAT) activities.
  • Work with vendors and suppliers to implement new systems and major upgrades.
  • Document ICT related activities to ACIC standard in accordance with ACIC practices.
  • Develop and maintain productive relationships with ICT teams and stakeholders.

Position Contact: Liam 02 6268 7725

The ACIC is committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ, mature aged employees and carers.

This is a position of trust. The occupant must satisfy and abide by the ACIC’s security requirements, which include Australian citizenship. The occupant must also satisfy a rigorous security assessment by the Australian Government Security Vetting Agency and is required to gain and maintain a NV1 security clearance. In assessing suitability for employment, the ACIC conducts a pre-employment screening process. This requires the applicant to complete a pre-employment screening form for the purpose of character and background checking, and a psychological assessment.
Salary Details*
Salary Type Normal Wages
Base Salary $82,288
Superannuation 9.5%
Bonus offered No
Total Package $90,105
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
No Image


About Undefined
Skills Required
Visa Requirements
Student Visa
Experience Requirements
Salary Requirements
Normal Wages
Job Type
Permanent Full Time
Copyrights © 2021 QWER Pty. Ltd. - All Rights Reserved
ACN: 643 516 241 | ABN: 56 643 516 241