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Administrative Service Officer 3- Booking Clerk

Health Information Managers
Permanent Full Time
11 days ago
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website:

The Medical Imaging Department of CHS operates 24 hours, seven days a week, offering a wide range of imaging modalities. The service provides state of the art radiology, MRI, PET, interventional radiology, ultrasound and nuclear medicine services for patients in Canberra and the South East Region of NSW. We are committed to providing our patients with cost-effective, easily accessible subspecialty expertise along with a strong commitment to research and training in advancing the use of imaging for the diagnosis and treatment of disease.

The Medical Imaging Department is part of the CHS Medical Services Group, which also includes ACT Pathology, CHS Pharmacy, Healthcare Technology Management, the Physician Training Office, the Medical Officer Support, Credentialing, Employment and Training Unit (MOSCETU), the GP Liaison Unit (GPLU) and the CHS Library.

The successful applicant will be required to problem solve and communicate effectively with internal and external stakeholders. They will be highly motivated to complete tasks on time and be able to work independently and as a part of a TEAM.

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.

Behavioural Capabilities
  • Strong organisational skills with a high degree of drive.
  • Excellent written and oral communication skills and the ability to liaise with a diverse range of clients.
  • Ability to work in a team environment.
  • Adaptability and flexibility to accommodate change and provide responsive services to meet client needs.

Eligibility/Other Requirements
  • A minimum of one years’ experience working professionally in a clinical administrative positive is desirable.

Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.

Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.

Prior to commencement successful candidates will be required to:

  • Undergo a pre-employment National Police Check.
  • Comply with CHS Occupational Assessment, Screening and Vaccination policy, (OMU).

This is an expected permanent vacancy. The role will require participation in a rotating roster and may include afterhours or weekend work.


Under limited direction of the Team Leaders and Administration Manager you will perform a number of reception and administrative duties to provide support to the Department. You will:
  • Provide reception and administrative services, including telephone enquiries, to stakeholders attending the Medical Imaging Department.
  • Perform data entry of patient requests ensuring accurate entry of all relevant data, including generation and issue of records as required.
  • Be responsible for the scheduling of patients requiring attendance for modality bookings and providing relevant information.
  • Maintain modality waiting lists.
  • Liaise with consumers, internal and external stakeholders for the provision of a successful Medical Imaging service.
  • Assist Team Leaders in the orientation of new staff.
  • Commitment to perform duties in any of the Medical Imaging administration areas.
  • Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

What you Require
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:
1. Proven well developed oral and written communication skills, including ability to liaise with a broad range of clients via telephone, fax, and email within a multidisciplinary environment.
2. Demonstrated ability or willingness to learn scheduling of Medical Imaging modality bookings effectively and efficiently.
3. Demonstrated ability to utilise computer programs including Microsoft Office, Word and Excel, familiarity with a radiology information system (e.g. IDIS) and possession of keyboard skills of a high level.
4. Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WHS) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.

How to Apply
Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and a response to the Selection Criteria under “What you Require” in no more than two pages. Where possible include specific relevant examples of your work.
Job: General/Administrative
Salary Range: 66,867.00 - 71,963.00
Contact Name: Sally J Smith
Contact Email:
Closing Date: 04/Aug/2021, 8:59:00 AM
Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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About Undefined
Skills Required
Visa Requirements
Student Visa
Experience Requirements
1 year
Salary Requirements
Normal Wages
Job Type
Permanent Full Time
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