Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: www.canberrahealthservices.act.gov.au
Reporting to the Business Manager, this role will be responsible for leading a team consisting of approximately 20 administration officers across several specialties in the delivery of all frontline operational functions. This role will ensure that Key Performance Indicators are met by all services and Standard Operating Procedures adhered to. The frontline administration roles are responsible for registration of referrals, booking patient appointments, managing waiting lists as well as tracking billing and revenue. There are also several team members who provide Office Manager/PA support to the Clinical Directors.
The Administration Manager will provide day to day supervision to staff, human resources support including recruitment as well as the ability to extract and report on data relating to Ambulatory Services.
Administration staff are frequently required to communicate with internal and external stakeholders including patients, carers, referrers, medical, nursing and allied health staff.
Under the direction of the Business Manager you will perform a range of clinical duties as outlined in the above statement.
- Manage all aspects of the Division of Medicine (DoM) administration team to achieve high level effective business outcomes, including developing and maintaining appropriate policies and procedures.
- Develop and manage financial, physical and human resources including overseeing the allocation and monitoring of administration workloads.
- Monitor service demand through performance reporting and data management to develop and implement appropriate responses to service provision in challenging, complex and changing environments.
- Implement quality assurance (QA) and quality improvement (QI) programs that are relevant to the administration functions of the DoM administration and promote excellence within teams.
- Provide leadership, develop networks and promote a commitment to high quality customer service principles, practices and attributes.
- Maintain billing and revenue procedures in accordance with legislation and hospital policies.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.
- Strong organisational skills with a high degree of drive
- Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs
- Ability to lead by example, support others and demonstrate integrity
- Ability to lead change, discover and analyse opportunities for improvement.
Relevant experience working in an administrative capacity and/or working towards or holds a certificate in management or customer service or another relevant field is desirable.
Note: This is a temporary position available for four months with the possibility of extension.
Prior to commencement successful candidates will be required to:
- Undergo a pre-employment National Police Check.
- Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious diseases.
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:
- Proven experience in providing high level organisational and office management including the ability to exercise initiative, prioritise workloads and meet set deadlines.
- Demonstrated ability to manage and lead a team, including the ability to supervise staff, set priorities, monitor and adjust workflows.
- Demonstrated use of performance reports and indicators to inform decision making and improve service delivery.
- Well-developed written and oral communication skills, including the ability to liaise, consult and negotiate with stakeholders particularly when initiating a service change.
- Demonstrates a commitment to work, health and safety (WH&S) and the positive patient experience and displays behaviour consistent with Canberra Health Service’s values of Reliable, Progressive, Respectful and Kind.
A response to the selection criteria under “what you require” in no more than 2 pages.
A copy of referee reports from or contact information for two recent (working relationship - last two years) referees
CHS Contact: Jodi Wilson (02) 5124 6798 Jodi.firstname.lastname@example.org