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Administrative Service Officer 5 - Administration Manager

Customer Service Managers
Contract Full Time
16 days ago

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website:

The Division of Medicine provides a range of medical specialties. A strong emphasis is placed across all sections on accessible and timely care, delivered to a high standard of safety and quality. This is underpinned by the Division’s commitment to research and training. The Division works in partnership with professional colleagues, consumers, and a range of government and non-government service providers to ensure the best possible outcomes for patients.

The Emergency Department at Canberra Hospital sees over 90 000 patients per annum. In such a busy department, the administrative team provides support to medical, nursing and allied health staff.

The Administration Manager role reports directly to the Operations Manager, Emergency Department. Under limited direction, the Emergency Department Administration Manager is responsible for the human resource management (staffing, rostering), financial administration (budgets, salaries and operational), performance management (key performance indicators), access and quality improvement activities for the administrative services within the Emergency Department.



Under limited direction of the Operations Manager you will:

  • Supervise and provide leadership to a team of administrative staff to achieve high quality patient focus within the Emergency Department;
  • Problem solve and contribute to proactive change management across the Emergency Department as a member of the Emergency Department Leadership team.
  • Under general direction of the Operations Manager, you are responsible for human resource management (Management of a 24-7 rotating roster, Performance planning and Management, Training and development, recruitment and staff selection, staff leave management) of Administration in the Emergency Department.
  • Under general direction of the Operations Manager, you are responsible for fiscal matters (accounts payable and receivable, processing of timesheets, management of salary reports, approval of overtime, approval of stationery and assisting with budget delivery and savings).
  • Leading structured projects in the development and implementation of policies, standard operating procedures and operational manuals.
  • Under general direction of the Operations Manager, coordinate and respond to requests for information.
  • Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.



CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.

Behavioural Capabilities

  • Be able to quickly acquire knowledge and understanding of situations and subject matter
  • Effectively prioritise work and meet deadlines

Be a proactive, enthusiasm and strong communicator


Position Requirements/Qualifications:

The successful applicant will need to be available for weekend and after-hours work.

Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.

Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.


Please note prior to commencement successful candidates will be required to:

    Undergo a pre-employment National Police Check.



These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:

  • Experience in the supervision and determination of work priorities for an administrative unit with an ability to build a positive and transparent team culture in a fast-paced working environment.
  • Experience in human resource management and financial management of an administrative unit with the ability to coordinate a number of ongoing projects.
  • Demonstrated well-developed written and oral communication skills with an emphasis on liaison and negotiation.
  • Demonstrated experience in the use of Microsoft Office suite and knowledge of patient information systems with an ability to convey knowledge to others.
  • Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.




Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and

A response to the selection criteria under “what you require” in no more than two pages.

Where possible include specific relevant examples of your work.


Job: General/Administrative
Salary Range: 82,506.00 - 87,331.00
Contact Name: Sarah Ryan
Contact Email:
Closing Date: 14/Oct/2021, 7:59:00 AM
Salary Details*
Salary Type Normal Wages
Base Salary $82,506
Superannuation 9.5%
Bonus offered No
Total Package $90,344
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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