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Administrative Service Officer 6 - Cashiers/Private Practice Finance Team Leader

Customer Service Managers
Permanent Full Time
13 days ago


17 August 2022
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind


Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website:

Canberra Health Services Finance and Business Intelligence (FBI) Division is led by the Chief Financial Officer (CFO) who reports to the Chief Executive Officer. The Division is responsible for developing and maintaining budgets, financial management, and providing strong operational finance and performance reporting analysis across the health service.
We provide financial advice and reporting to the hospital, including activity performance reports and business insights. Our dedicated Financial Business Partners provide direct support to clinical and operations partners, ensuring timely and accurate information is available to enhance critical decision support.


As part of the Revenue and Hospital Financial Services team this position oversees the functions of the Cashiers office and is responsible for ensuring correct allocations of monies received. This includes the reconciliations of bank accounts and transfers between accounts as required. The role also prepares journals and end of month functions and calculates bonus payments for relevant specialists. The Team Leader reports to the Assistant Director and is responsible for managing a small team.



Under limited direction you will:


  • Manage the financial operations of the cashier’s office; prepare bonus calculations, facility fees and donations for the Private Practice monies
  • Preparation of journals and associated backing documentation, including preparation of EFT requests
  • Assist in the preparation and distribution of monthly management reports, to internal and external clients. Prepare management accounting information as required in accordance with CHS policies
  • Maintain and perform a variety of reconciliations between cash and accrual balances for items such as bank reconciliations. Assist with other reconciliations as required
  • Manage a team of administrative staff to ensure accurate and timely revenue receipting and related reporting
  • Prepare audit documentation as required
  • Assist in the development and implementation of policies and procedures determined by CHS, providing advice where necessary to relevant staff on the interpretation of these policies
  • Actively participate in Performance Management activities to optimise personal learning and development of self and team
  • Liaise with relevant stakeholders (both internal and external) regarding account queries and / or payment issues including GST and PAYG
  • Train new staff in systems and work practices
  • Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation


CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.

Behavioural Capabilities
  • Strong organisational skills with a high degree of drive
  • High level of data accuracy and integrity skills
  • Strong communication, negotiation and networking skills


Position Requirements/Qualifications:

Relevant is preferred:

  • Experience with hospital patient information systems, receipting, reconciliation and billing systems and a sound understanding of GST in a public health setting would be an advantage
  • Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
  • Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.


Prior to commencement successful candidates will be required to:

  • Undergo a pre-employment National Police Check.

  • Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious diseases.



These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:

  • Demonstrated accounting skills, including sound analytical, conceptual and problem solving techniques and journal preparation. Demonstrated knowledge of the Goods and Services tax (GST) and Pay As You Go (PAYG) regimes, and an understanding of the Financial Management Act 1996 and its application to CHS.
  • Demonstrated knowledge of the ACT Government financial requirements and the ability to undertake bank reconciliations, accountable transaction processing and experience in the preparation of financial documentation for auditing requirements.
  • Well-developed oral and written communication skills, including proven ability to liaise, consult and negotiate with internal and external stakeholders. A high degree of proficiency in the use of spreadsheet applications, ability to interrogate financial systems.
  • Proven ability to manage staff, set priorities, monitor workflows and develop procedures and work practices with a commitment to quality assurance.
  • Demonstrated understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.



Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and

A response to the selection criteria under “What You Require”. in no more than three pages.


Where possible include specific relevant examples of your work.

CHS Contact: Michelle Munday (02) 5124 9058

Job : General/Administrative
Salary Range : 91,315.00 - 104,509.00
Contact Name: Clare Crawford
Contact Email:
Closing Date: 17/Aug/2022, 8:59:00 AM
Salary Details*
Salary Type Normal Wages
Base Salary $91,315
Superannuation 9.5%
Bonus offered No
Total Package $99,990
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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