Associate Director - CBMA

• Collaborate to transform client organisations.
• Join one of the fastest growing teams in Australia.
• Immerse yourself in KPMG’s inclusive, diverse and supportive culture.

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose, we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, people and communities.

KPMG's Customer Brand & Marketing Advisory (CBMA) team is looking for an accomplished, motivated Associate Director with experience in the Health, Ageing or Human Service Sectors to help public and private sector clients deliver greater value to their customers, patients or Australian citizens more broadly. We provide deep subject matter expertise across customer, brand and marketing disciplines; a breadth of customer insight and research methodologies; marketing, sales and distribution best practice and leading-edge customer engagement, customer-centric culture and transformation capabilities, leveraging innovation and human-centred design methods.

You will have relevant industry or consulting experience in at least one or more of the following areas in Health, Aged Care or Human Services including community services, disability, child and family services, housing and homelessness services, youth services, domestic and family violence, mental health and drug and alcohol services and Indigenous affairs.

Your Opportunity:

This is an exciting opportunity to join our Canberra team as a talented Associate Director (EL2 equivalent). As an accomplished leader, you’ll work with extraordinary people who are passionate and courageous about supporting a diverse range of public and private sector clients to exceed their potential. You will be:

• Assisting clients with a broad range of dynamic projects across the Health, Ageing and Human Services portfolio, including: Customer Experience Strategy and Transformation, Customer Experience Maturity Assessments, Customer Experience Measurement Frameworks, and Service Design and Delivery projects.
• Developing and fostering client relationships, including working directly with clients and alongside a diverse range of professionals to understand client challenges and build trust.
• Contributing to sales including identifying new opportunities and developing opportunities with existing clients.
• Managing concurrent projects and teams to conceptualise, scope and structure of engagements, with the ability to synthesise and analyse findings – and present them in clear and compelling ways, including preparing reports and presentations at various points in a project.
• Recognising the importance of a highly skilled team and actively encouraging the team to develop knowledge, skills and experience.
• Undertaking ongoing professional development with a focus on ongoing training and mentoring in one of the world’s most respected and trusted professional services firms.

How are you Extraordinary?

At KPMG, we believe diversity of thought and experience strengthens relationships and delivers meaningful results to our people, clients and communities.

To be considered for this opportunity, your qualifications, skills and experience could include:

• Minimum 8+ years’ experience in at least one or more of the following areas: Health, Aged Care or Human Services
• An understanding and passion for improving customer experience outcomes
• Outstanding critical analysis and problem-solving skills
• Demonstrable experience in managing multiple, concurrent projects, ensuring high quality solutions and outcomes
• A dedication to the creation of high quality, technically sound reports and client outcomes
• Outstanding communication skills in the written and spoken form with excellent report writing skills for senior audiences
• Confidence in developing and fostering relationships with clients and stakeholders at varying levels of seniority.

The KPMG Difference

Our people are focused on creating a dynamic environment that embraces differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBTQI+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!