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COVID Positive Provider Support Officer - 3 roles available

Nursing Support Workers
15 days ago
  • Exciting opportunity to contribute to the COVID response in north western Melbourne
  • Casual role (approx. 30-40 hours per week) until 30 November 2021 with the potential to extend
  • Immediate start - this role will be supported to work from home but may need to attend the office when restrictions ease
  • Flexible and professional supportive environment

Supported by our Primary Health Care Improvement team, the role of the COVID Positive Provider Support Officer will be to make outbound scripted calls to GPs in north western Melbourne to inform them of the COVID positive pathway process and to support them to managing their patients accordingly.

A typical day would involve:

  • A daily huddle to plan out calls for the day with the team
  • Conducting outbound scripted calls to GPs to inform them of the process to manage patients under the North West Melbourne COVID positive model
  • Problem-solving and utilising the appropriate escalation process where necessary
  • Providing administrative support for the COVID positive pathway, including updating Excel spreadsheets and other records

What you'll need to be successful:

  • As GPs and practice staff are incredibly busy, you will need a clear and confident phone manner and ideally you will have the ability in speaking with people at all levels in a professional and courteous manner
  • Maintaining excellent standards of service in a high-pressure work environment requiring confidentiality, tact, judgement, and discretion
  • Demonstrated ability to organise and maintain accurate records and up to date filing systems, and establish processes to ensure efficient and productive workflows

Who would you be working for?

We are North Western Melbourne Primary Health Network - Victoria's largest independent, locally governed and run, not-for-profit PHN - dedicated to improving primary health care in our community.

We currently support over 560 general practices in north western Melbourne and the lessons from these improvements and reforms are captured for translation into other programs and activities. The current key focus for our team is supporting general practices in north western Melbourne through COVID. Visit our website to find out more about the important work our Primary Health Care Improvement team does.

Apply today - applications will be reviewed as received for an immediate start!

The successful candidate will be required to undertake a National Police Check.

Applicants from Aboriginal or Torres Strait Islander background are encouraged to apply.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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