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Contact Centre Agent / Booking Consultant

Undefined
Insurance Agents
Permanent Full Time
Adelaide
9 days ago
0
  • Work in a dynamic and patient focused Contact Centre team
  • Be part of a leading Medical Imaging Practice
  • Receive customer service training to deliver exceptional patient care

 


Excellent opportunity to join Dr Jones & Partners'
 Central Contact Centre team.

 


About Us

 


At Dr Jones & Partners we are committed to minimising patient effort in delivering the best possible patient experience. We do this by investing in our people, systems and technology. Dr Jones & Partners is the provider of choice for referrers and patients in our communities.

 


About the Role

 


Reporting to the Contact Centre Manager, the role will be based in one of our key inbound Contact Centre locations in Adelaide City, Seaford and Modbury. The role is a full-time, permanent position working Monday to Friday, with rotating shifts between the core hours of 7am and 6.30pm. Contribution to a weekend roster is also expected.

 


Your key responsibilities:

  • Delivering high quality contact centre services for Dr Jones & Partners clinics
  • Interacting with patients and referrers to schedule a range of medical imaging appointments
  • Responding to calls & enquiries in a timely, professional and caring manner
  • Providing excellent customer service and patient care, whilst minimising patient effort
  • Developing and maintaining strong working relationships with patients, referrers, staff and managers

To be successful in this role you will have:

  • Strong customer service skills and experience
  • Demonstrated initiative and willingness to learn
  • Strong computer skills and experience using multiple programs simultaneously
  • Excellent interpersonal and communication skills
  • Ability to work autonomously and in a team environment
  • Strong attention to detail

Working for Dr Jones & Partners offers you:

  • A collaborative and professional working environment
  • Competitive remuneration package with flexible work options
  • Opportunities for career advancement with Dr Jones & Partners continued growth and expansion
  • Commitment to your health and well-being, including access to employee assistance program
  • A range of employee benefits, such as paid parental leave and discounted health insurance

If you’re seeking your next challenge Dr Jones & Partners are passionate about delivery of excellence in medical imaging services to patients, referrers and the community, we encourage you to apply today.

 


Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

 

 


Applications close, January 30 2022.

Salary Details*
NameAmount
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Skills Required
Visa Requirements
Student Visa
Experience Requirements
Any
Salary Requirements
Normal Wages
Job Type
Permanent Full Time
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