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Customer Service Coordinator - Casula

Customer Service Managers
Permanent Full Time
20 days ago

Reporting to the Workshop Branch Manager and based at WesTrac’s Casula Branch, the Customer Service Coordinator is responsible for providing the complete customer care experience for repairs and general service enquiries. This will include opening fitting orders, ordering and planning inventory to enable the scheduling and final build phase of new CATERPILLAR construction equipment

As the single point of contact between the Sales Coordinator and our workshop, you are responsible for the coordination of the scope, scheduling, invoicing of required work, while ensuring customer requirements are achieved within agreed timeframe and budget.

This position will be Monday to Friday, 8 hour shifts. 8:00am to 4:30pm

Key Responsibilities

  • Customer support and service
  • Work order management
  • Invoice management
  • Planning & Scheduling
  • Purchasing via SAP
  • Warranty processing
  • Input to the DIFOT performance and customer experience

Skills & Experience

  • Extensive experience in a similar role preferably within heavy industry
  • Highly developed customer service and communication skills
  • Ability to establish and maintain successful working relationships
  • Analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes


  • Competitive salary and benefits scheme
  • Company funded income protection
  • Flexible work arrangements
  • Purchased leave
  • Discounted private health plan
  • Fitness passport
  • On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 879994.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Normal Wages
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Permanent Full Time
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