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Customer Service Officer - Salamander Bay

ICT Customer Support Officers
Permanent Part Time
7 days ago

Permanent Part Time – 36 hours per week

Competitive Salary + 15.4% Super

This role will give you the opportunity to learn new skills – training will be provided on minor hearing aid repairs

Hearing Australia is Australia’s largest provider of Government funded hearing services with a reputation for excellence in research and client care. Our clients are at the heart of everything we do. With a large national workforce and network of hearing centres, our mission is to provide world leading research and hearing services for the wellbeing of all Australians.

We are looking for an experienced Customer Service Officer who has a caring and friendly nature, an open mind, initiative, a positive 'can do' attitude.

The suitable candidate will join our friendly team in our Salamander Bay Hearing Centre. Initial training will be at our Kotara Centre.

We are looking to open our Hearing Centres on Saturdays - availability for Saturdays may be required.

During the day, this role will see you: -

Positively greet clients, attend to all counter and telephone enquiries, Confirmation of appointments

Liaising extensively with our clients comprising children, young adults, children with additional needs, complex needs adults, clients with multicultural & Aboriginal and Torres Strait Islander backgrounds

Reception and general administration duties includes booking client appointments, processing claims, data entry.

Proactively identify client needs and offer professional advice on assistive listening devices

Minor hearing aid repairs, accurate checking and management of the repairs

Assisting Clinicians with the provision of clinical services to our clients

Demonstration of the use of hearing aids and provide practice with clients

Electronic payments and daily settlement

Administrative duties including monthly reports and checks

We believe to be successful; you will have:
Experience in providing exceptional, friendly and client centred customer service
Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office and a working knowledge of iPad applications
Excellent interpersonal and communication skills (written and oral) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner
Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes
Saturdays will be a fixed permanent day in the contract

Hearing Australia offers a supportive working environment, training opportunities, work/life balance, competitive salary and 15.4% super.

The health and safety of our customers and employees is our highest priority and a significant number of roles within Hearing Australia/NAL are covered by government Health Orders or Directives that require mandatory COVID vaccinations.

Where a government Order or Directive applies, successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.

Why work for Hearing Australia?

At Hearing Australia, our essence and purpose is to be caring and to have a positive impact. Everything we do reflects these values out in the community and with our hearing centres across the country. A career with us is rewarding because you are helping to positively impact people’s lives and improve Australia’s hearing health.

Visit to discover more!

Hearing Australia is an Equal Opportunity Employer operating under Department of Human Services.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Permanent Part Time
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