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Customer Support Consultant - Accountnats

Management Consultants
141 days ago
Manage assigned workflow, be escalation point and provide 1st class customer service to Accountants clients


Key Responsibilities

Provide customers with exceptional Help Desk support; including prioritising assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues • Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support • Escalate issues and incidents effectively to Help Desk Team Leader as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition • Actively promote Sage services and software solutions, including providing training sessions as required • Contribute to product direction by proactive feedback of software defects and/or enhancement requests to the Software Development teams, and participating in product system and functionality testing as required • Ensuring the on-going performance and maintenance of the software and provision of any assistance or advice to other departments • Contribute to pre-sales meetings with prospective customers as required • Other duties as required from time to time
Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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ACN: 643 516 241 | ABN: 56 643 516 241