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Customer Support Officer

ICT Customer Support Officers
Permanent Full Time
8 days ago
  • Full time permanent role
  • Great Company Rewards & Benefits
  • Brisbane based customer service role

The Role

As part of Suncorp’s Business Bank, you can be part of a team that supports our customers build and grow to achieve their businesses goals. As a Customer Support Officer, you will be responsible for undertaking a range of tasks that are critical to supporting our customers. In this role, each day will provide something new, and you’ll be able to demonstrate your knowledge, work with a range of different people, work with flexibility and deliver great outcomes.

Key Responsibilities

  • Liaising with external vendors or internal processing staff to process and support customer applications
  • Assist the Relationship Managers and Assistant Relationship Managers with the management and administration of their customer portfolios.
  • Preparing Business Banking and Small Business loan documents and processing settlements. Support and demonstrate a risk management culture in line with Suncorp’s values
  • Process and support operational tasks within Service Level Requirements (SLA) and according to task specific Key Result Area’s (KRA)

Skills & Experience

  • Customer service in banking or a finance-related discipline
  • Operational support
  • Banking - professional and/or institutional knowledge pertaining to the finance industry or lending in Australia preferred.
  • Excellent attention to detail
  • Banking professional and/or institutional knowledge pertaining to the finance industry or business lending in Australia preferred
  • Working knowledge of business banking securities and documentation.
  • In-depth experience in dealing with the Personal Property Security, Mortgages, Consents, and other lending practices.
  • Extensive experience in administration in a fast-paced environment, including a strong understanding of compliance requirements.
  • Working with PEXA would be highly desirable


Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($1000), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

About Us

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-50 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for fourth consecutive year (2018-2021)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.


Advertised: 08 Oct 2021 AUS Eastern Daylight Time
Applications close: 18 Oct 2021 AUS Eastern Daylight Time


Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Permanent Full Time
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