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Gastroenterology Administrative Officer

Administration Managers
8 days ago

The Royal Children’s Hospital’s (RCH) vision is to be a great children’s hospital – delivering Great Care, Everywhere.

RCH is located within the Melbourne Biomedical Precinct, with more than 45 world-class biomedical organisations and more than 50,000 of the brightest minds working together to make the Precinct number one in the Asia Pacific region for health, education, research, and training. Within this, RCH is also a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation. Each organisation contributes to a paediatric academic health centre which is greater than the sum of its parts.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatric and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria. Tasmania, southern NSW and other states around Australia and overseas. The RCH is the only provider of heart transplant services and CAR T-cell therapy for paediatrics in Australia. RCH is an effective advocate for patients and their families with a particular focus on vulnerable children and increasingly, mental health in young people. The hospital also supports many health promotion and prevention programs. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

We work collaboratively with hospitals to deliver the right care, in the right place, at the right time. The RCH is committed to the Child Safe Standards:

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

Further information about RCH is available at

  • 0.5 EFT, Fixed Term - 1/3/2022 to 30/6/2022
  • Parkville Location

The role:

The part time administrative officer will provide support Gastro services team on a full range of administrative duties.

Gastroenterology and Clinical Nutrition at the RCH is the State centre for Liver Transplant and National centre for Multi-Visceral Transplant and have an Intestinal Failure Unit. The department also provides a substantial service in IBD and CF in Victoria. We provide inpatient and outpatient care, a very busy consultative service and outpatient service [25 clinics a week covering Clinical Nutrition, Hepatology, Luminal gastroenterology, IBD, CF and pancreas].



To be successful for the role you will have:




  • Proven strong customer service focus and experience
  • proficiency in the use of established administrative processes
  • commitment to providing quality service to patients and families
  • advanced knowledge in using computer applications, including but not limited to Microsoft Office Suite, EPIC and IBA
  • excellent verbal & written communication & customer service & interpersonal skills




  • Previous administrative experience in a public hospital or health care setting
  • Experience and knowledge of medical terminology
  • Time management and prioritisation skills, understanding and knowledge of EMR appointment booking processes
  • Proactive approach to managing workload and supporting department activity, being flexible in meeting unforeseen circumstances while continuing to meet expectations
  • Ability to interact with patients, families and clinicians in an appropriate and professional manner
  • Ability to work autonomously and cooperatively as part of a team





  • Structured approach to tasks, organises and prioritises work and meets deadlines
  • Demonstrated ability to work autonomously
  • Possess, demonstrate and apply effective communication and interpersonal skills
  • Flexible approach to work demands- balancing competing and conflicting priorities
  • Proactive approach to process improvement and problem resolution
  • Take initiative and pro-actively approach problem solving
  • Work in collaboration with multidisciplinary teams, ability to cooperate and work well with other is the pursuit of team goals.
  • Maintain confidentiality.



Other Requirements:

  • The successful applicant is required to complete comprehensive reference and background checks prior to employment, including a National Criminal Record Check, Working with Children Check and NDIS Workers Screening Check. Offers of employment will be conditional upon the applicant successfully completing these checks and holding appropriate clearance
  • Employees are required to maintain a valid Working with Children Check and NDIS Workers Screening Check throughout their employment.
  • A current, full drivers’ licence for the State of Victoria which is appropriate for the type of vehicle being driven, and comply with any restrictions on their licence (e.g. wearing glasses) while undertaking hospital duties
  • Employees are required to maintain compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure.



Please contact Shiva Aftahi, Gastroenterology and Clinical Nutrition Business Manager for further information.



Why work at the RCH?

RCH is committed to a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

All applicants please be aware that in line with the Chief Health Officer’s Directions, all hospital employees must have received their first and second dose of a COVID-19 vaccination by 15 December. Applicants will be required to provide their Australian Government COVID -19 vaccination Certificate, it is a requirement of the RCH to collect, record and hold vaccination information.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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