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HIP administration assistant

Carpenter's Assistants
Permanent Full Time
26 days ago

An opportunity currently exists for an Administration Assistant to join the Health Independence Program (HIP) Central Intake Team on a permanent basis.


You will be responsible for a broad range of administrative functions that contribute to the successful achievement of HIP key performance indicators and service delivery including referral processing, answering telephone queries, appointment scheduling and maintenance of client database systems and medical records. You will provide positive, pro-active and practical support to staff, teams and managers, to assist in the provision of high quality and effective clinical care services to HIP consumers.



  • Work under the direction and in support of the HIP Central Team Leader and HIP Stream Manager

  • Maintain the patient registration systems and databases in a timely manner, ensuring all details are accurate.

  • Assist with the day to day HIP operational processes, including answering the telephone, assisting clinical staff, processing referrals and making appointments.

  • Communicate, collaborate and consult with others appropriate to administrative roles and responsibilities, ensuring effective communication with clients and their families/carers, referrers and community agencies


The classification for this position will be HS1 ($58,442 per annum)

Your Contribution

  • Demonstrated experience working across a broad range of administrative functions and duties, within a healthcare setting.
  • Advanced customer service and interpersonal skills.
  • Effective communication skills (including verbal, written and skills in adapting communication styles to suit clients, families and/or carers, external service providers, team members and managers).
  • Advanced skills in Microsoft Office systems, including proficient typing skills.
  • Current National criminal history check, or willing to obtain

What we offer

  • Salary Packaging – Increase your take home pay!
  • Employee Assistance Program
  • Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
  • Staff Health Centre
  • CBD Location, close to Public Transport and close to lots of car parks
  • Discounts and Promotions always available through our Foundation
  • Career development & advancement encouraged
  • Culture of continuous improvement
  • Flexible working arrangements including

About Add in Department Name

This position is part of the Health Independence Program (HIP). The intent of HIP is to deliver improved outcomes for clients and to support hospital demand management and flow, through delivering integrated and coordinated care to clients across the hospital and community interface, reducing duplication and fragmentation of services and ensuring client centred care planning.

SVHM HIP consists of integrated hub sites across several locations including in Fitzroy, Kew, North Richmond and Fairfield. This position will be part of the HIP Central Intake Team based in the first instance at the Fitzroy site.
This position may be required to work at any of the HIP hub sites or programs. This will be at the discretion of the HIP manager and will take into consideration appropriate skills and training.

The key aim of HIP Central Intake Team is to provide an access point for HIP Services. Referral processing, initial needs assessment and recruitment to programs are the main functions of the HIP Central Team.


HIP at SVHM is delivered in partnership with North Richmond Community Health (NRCH).

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.


Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.


Position Description and Critical Job Demands Checklist:

Review the following documents:

JR120541_Position Description - Admin Assistant - November 2021.pdf


Contact Details:

Team Leader HIP Central, Ana Jerak, ph 0408 445 977,


Alternate Contact:


Closing Date:

10 December 2021 11:59pm


Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.


For further information, visit https :// or get in contact at

Salary Details*
Salary Type Normal Wages
Base Salary $58,442
Superannuation 9.5%
Bonus offered No
Total Package $63,994
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Permanent Full Time
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