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Health Professional Level 4 - Quality Manger

Health and Welfare Services Mana
Permanent Full Time
10 days ago


08 July 2022
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
Under current Public Health Emergency Directions all Canberra Health Services staff are required to be fully vaccinated against COVID-19.
In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.


Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary, and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website:

ACT Pathology is a division of the Canberra Health Services with laboratories located at both the Canberra Hospital and Calvary Public Hospital operating 24 hours, 7 days a week all year round and Collection Centres located at seven other sites. Pathology provides diagnostic and consultative services to medical specialists and general practitioners and their patients in hospital and in the community.

The Quality Manager will work with the Pathology executive leadership to drive and support excellence in care that meets and exceeds a range of applicable standards.



The Quality Manager will work with the Pathology executive leadership to drive and support excellence in care that meets and exceeds a range of applicable standards.
1. Lead the policy development and planning of Quality Management that reflects the objectives and priorities of ACT Pathology by co-ordinating the activities of the ACT Pathology Quality Management Group and participating in projects, reviews, and systems.
2. Provide specialist expertise and leadership to management and laboratory staff within the field of quality as it relates to the field of pathology.
3. Co-ordinate and monitor accreditation requirements for ACT Pathology and consult and liaise with external agencies and accrediting bodies regarding development of quality systems, external audits, and inspections.
4. Plan and provide ongoing education and training and lead/co-ordinate a team of people drawn from all divisions of ACT Pathology in quality activities.
5. Maintain records, monitor and report to management on the quality indicators for pathology and the Quality Improvement reporting process from all areas of ACT Pathology.
6. Provide advice and assistance to all sections of ACT Pathology on Quality Improvement activities and processes, including statutory requirements and interpretation of standards relating to quality assurance and quality regulations.
7. Represent ACT Pathology at various quality management meetings and liaise closely with The Canberra Hospital Quality Improvement Unit.
8. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.



CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.

Behavioural Capabilities
To be successful in this position, it is expected that the successful candidate will have the following attributes:
1. Effective communication skills and the ability to develop and maintain networks across Canberra Health Services and with external parties.
2. Strong organisational skills with a strong work ethic.
3. Be flexible, adaptable, and comfortable with a changing working environment.

4. High level interpersonal skills in order to influence and lead change.


Position Requirements/Qualifications:

1. Tertiary qualifications (or equivalent) in Medical Laboratory Science or a health-related field

2. Quality Management experience in Pathology or a health-related field

3. Be registered or be eligible for registration with the Australian Council for the Certification of the Medical Laboratory Scientific Workforce (ACCMLSW).

4. Have an understanding of National Association of Testing Authorities (NATA) accreditation requirements.

5. Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.

6. Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.

Prior to commencement successful candidates will be required to:

  • Undergo a pre-employment National Police Check.
  • Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious diseases.



These are the key Selection Criteria for how you will be assessed in conjunction with your curriculum vitae and experience:

1. Knowledge and understanding of quality improvement programs as they relate to pathology services, and experience in pathology laboratories and health service policy issues. Knowledge of current guidelines against which NATA/RCPA laboratory accreditation is carried out.

2. Demonstrated ability to lead incident investigations, gathering information and assessing root causes to report to Pathology Executive.

3. Proven research, analytical and problem-solving skills including policy development and implementation.

4. Good oral and written communication skills and the ability to liaise effectively with pathology, health and educational service personnel. Display leadership, communication, organisational and motivational skills of a high order.

5. Demonstrates understanding of, and adherence to, safety and quality standards, Work, Health and Safety (WHS) and the positive patient experience. Displays behaviour consistent with CHS’s values of Reliable, Progressive, Respectful, and Kind.



Applications must be submitted through the e-recruitment system. Applications must include a copy of a current curriculum vitae, and

  • A response to the selection criteria under “What You Require”.

Where possible include specific relevant examples of your work.

CHS Contact: Mary Brun (02) 5124 2893

Job : Allied Health
Salary Range : 114,928.00 - 123,710.00
Contact Name: Mary Brun
Contact Email:
Closing Date: 08/Jul/2022, 8:59:00 AM
Salary Details*
Salary Type Normal Wages
Base Salary $114,928
Superannuation 9.5%
Bonus offered No
Total Package $125,846
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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