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Help Desk Officer

ICT Managers
Contract Full Time
7 days ago

Department of Education
Office of the Secretary
Offc of Tasn Assess Stnds & Certfn

Applications must be submitted by Sunday 23 January, 2022 11:55 PM

Position details

Applications close:
Sunday 23 January, 2022 11:55 PM AEST

Tasmanian State Service Award - General Stream Band 2


$59,305 to $63,942 per annum

Employment Type:
Fixed-term, full-time


The Department of Education aims to transform the way Tasmanians access education, training and information services, provide a fresh and exciting approach to lifelong learning and build an education system that inspires and supports all learners to succeed as connected, resilient, creative and curious thinkers.


To undertake various administrative and clerical duties that support the function of a team or business unit, including providing a client focussed help desk service for the Assessment Team. Assist with operational processes including the maintenance of databases and related matters.

Period of Appointment

ASAP for 2 years

Hours per fortnight

73.5 hours per fortnight

Essential Requirements

A person is to provide evidence that they are vaccinated against COVID-19 or have an approved exemption.

A person is vaccinated against COVID-19 if the person has received all of the doses of a vaccine for COVID-19, necessary for the person to be issued with a vaccination certificate in respect of COVID-19 by the Australian Immunisation Register, or an equivalent document from a jurisdiction outside of Australia.

A person may be granted an exemption from providing evidence that they are vaccinated against the disease where the person demonstrates –

  • Medical contraindication

A person is unable to be vaccinated against the disease due to a medical contraindication if they:

  • provide evidence in a form provided and accepted by the Head of Agency from a medical practitioner (as defined by the Australian Immunisation Register as a medical practitioner who can grant a medical exemption) which certifies that the person has a medical contraindication that prevents them from being vaccinated against the disease.


  • have a medical exemption, that applies to the vaccinations for the disease, that has been recorded on the Australian Immunisation Register, operated by or on behalf of the Commonwealth Government.
    • Exceptional circumstances

Demonstrated to the satisfaction of the Head of Agency.

  • The Registration to Work with Vulnerable People Act 2013 requires persons undertaking work in a regulated activity to be registered. A regulated activity is a child related service or activity defined in the Registration to Work with Vulnerable People Regulations 2014. This registration must remain current and valid at all times whilst employed in this role and the status of this may be checked at any time during employment.
    • Current Tasmanian Registration to Work with Vulnerable People (Registration Status – Employment)

Desirable Requirements


Statement of Duties and a reference guide to assist with applying online can be found here:

Statement Of Duties (PDF)

Information for Applicants (PDF)

How to apply


Applicants should forward/include:

  • a statement addressing the selection criteria;
  • a resume that contains relevant personal details and work history.

All applicants are required to supply a valid email address with their application for the purposes of email communication.

The cost associated with obtaining a Tasmanian Registration to Work with Vulnerable People (Registration Status - Employment) is the responsibility of the individual.

Applications should be made via the button and submitted online by 11.30pm AEDT on the advertised closing date.

Should you have any difficulties regarding applying for this vacancy online, please contact Department of Education HR Recruitment and Employment phone +61 3 6165 6285.

Applicants needing more information are encouraged to request specific details of the vacancy from the Contact Person.

Name: Pamela Crawford
Title: Manager, Governance and Business Services
Phone: (03) 6165 6147

Salary Details*
Salary Type Normal Wages
Base Salary $59,305
Superannuation 9.5%
Bonus offered No
Total Package $64,939
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Normal Wages
Job Type
Contract Full Time
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