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Level 2 Application Support

ICT Support Engineers
Permanent Full Time
10 days ago

At Specsavers we promise to make you feel good, smart and cared for. To support this promise we have a range of different benefits within the support office, that include.

  • Quarterly Bonus Scheme
  • On site free parking
  • Birthday leave, Volunteer leave, Paid Parental leave
  • Health & Wellbeing programs
  • Fully funded Social Club – provides a wide range of activities throughout the year.

We are well-known for valuing our people and offer not only competitive reward and benefits but also ongoing development and training



The Role & Team

We are currently recruiting for a Level 2 Application Support Analyst to join our highly technical team. The role will report directly into our Service Desk Level 2 Manager, and work with the broader team of seven who pride themselves on both their quick thinking troubleshooting skills, and their ability to build and grow great relationships across our business.

As a Level 2 Application Support Analyst, you will be motivated to dive deep into investigations within Applications and Operating Systems, providing support for internal and external vendors of the business. You will be a strong team player and will provide a high level of professional service and reliability to our Stores, Labs and Corporate sites.



What we are looking for

  • Experience supporting and administering both a Windows and Linux environment
  • Intermediate knowledge and experience within a support role, having worked across a high number of applications
  • Experience with VMWare
  • Intermediate Database experience in MySQL or MSSQL
  • PowerShell scripting
  • Strong analytical and problem-solving abilities, fast learner with the ability to manage multiple tasks simultaneously
  • Knowledge and understanding of key ITIL processes (Incident Management, Request Fulfilment, Change Management, Problem Management)
  • Professional written and verbal communication skills to communicate with both customers using non-technical language and business stakeholders

About Us

The Level 2 Application Support Analyst role will be based at our support office in Port Melbourne.

We employ over five hundred staff across a variety of retail support office functions from Marketing to Finance as well as having more unique departments such as Audiology, Optometry and Glazing Services!

We like to think it’s a fun and positive place to work - why not have a look for yourself

Here at Specsavers, we support flexible working wherever possible to assist our people in achieving a balance between their work and personal life. We aim to provide flexibility in where, how and when we work.

Applicants for the role are required to have Australian working rights.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Skills Required
Visa Requirements
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Experience Requirements
Salary Requirements
Normal Wages
Job Type
Permanent Full Time
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