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Library Customer Support Officer

Permanent Part Time
3 days ago

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more.

About the Role

These roles will provide excellent customer and information services as part of a dynamic frontline team, across the five branches of the Port Phillip Library Service. They will actively contribute to the delivery of circulation services, customer support and resource maintenance.


  • Initiate customer engagement to maximise access to library and Council resources and information
  • Resolve library user concerns and queries in a friendly, courteous and well-informed manner
  • Use systems and resources to enable customers to access library materials appropriate to their needs
  • Contribute to maintaining an accurate circulation database through various duties including issues, returns, status changes, and standard report production
  • Undertake library branch desk shifts, including a weekly evening and weekends as rostered

Skills and Experience

  • High level of written, oral and verbal communication skills
  • Experience in a high-quality and fast-paced customer service role
  • Experience in accessing information resources to meet a customer’s needs
  • Demonstrated experience with a Windows environment and Microsoft office applications
  • Independent mode of transport to travel between libraries, when required

Security requirements and professional obligations

Pre-employment screening will apply to all appointments.

Prior to a formal letter of offer, preferred applicants will be asked to provide:

  • evidence of mandatory qualifications/registrations/licences,
  • sufficient proof of their right to work in Australia, and
  • sufficient proof of their identity.

Employment of successful candidates will be subject to a National Police Check.

Employment of successful candidates will be subject to a working With Children check (employer type with City of Port Phillip as the registered organisation).


People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.


  • We offer a workplace which accommodates your working style and needs.
  • Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
  • Training and development opportunities, flexible working conditions, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

How to Apply

Please visit to obtain a copy of the position description and to apply.

Only applications submitted online via Job Vacancies at City of Port Phillip website will be considered for external applicants.

Please Note:

  • All applicants must provide a cover letter (maximum two pages) in response to the key selection criteria located on the last page of the position description.
  • Due to the extensive number of applications received by Council, only shortlisted candidates will be provided feedback.
  • Acceptance of late applications is at the discretion of the hiring manager.

For further information not found in the position description, contact Alistair Baird, Library Branch Team Leader, email or telephone 9209 6622

Applications close midnight Sunday May 16 2021

City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Barb Lawrence (Recruitment Business Partner) on 0466 859 533 or email:

City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation, so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse

Salary Details*
Salary Type Normal Wages
Base Salary $63,709
Superannuation 9.5%
Bonus offered No
Total Package $69,761
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Skills Required
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Normal Wages
Job Type
Permanent Part Time
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