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Manager Customer Experience

Building Managers
Permanent Full Time
8 days ago
  • Challenge yourself in this people leader role

  • Together we’ll achieve the highest levels of customer experience

  • Full time permanent position based in Perth


Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an always evolving industry. Our smaller businesses are an important part of the Qantas Group so no matter where you fit in, we come together with pride to deliver the best and safest experience for our customers.


At Network Aviation, we’re incredibly proud of our West Australian heritage. Based at Perth Airport, we’re a vibrant team of more than 750 people, committed to creating a respectful, supportive and fair work environment where diversity is valued. Our people are the heart of our operation whether it’s our focus on health and well-being, or the value we place on the contribution our employees have to make, together we foster a culture of inclusiveness that sets us apart. In this dynamic and constantly evolving sector, it’s your drive to deliver our business goals that will keep our organisation competitive for the future.


We see expectations as a challenge. High expectations are welcomed, and we’re always aiming for excellence. As a Manager, Customer Experience, you will be responsible for driving and leading the performance of the Network Aviation Cabin Crew base. This role ensures the highest levels of customer experience are maintained, whilst being responsible for the operational day to day management of our Cabin Crew operation. You will lead and drive team performance to achieve business plan objectives and develop a high performing team and an engaged workforce.


You’ll have –

  • Significant experience leading a team with an established track record/ strong people management skills and proven ability to motivate and encourage staff in a large team environment

  • Sound business acumen and personal commitment to service excellence

  • Effective communicator at all levels of the organisation and with external bodies

  • Experience in customer centric environment, particularly, airline operational environments.

  • Strong customer and aviation market knowledge

  • Demonstrated track record of delivering against business objectives

  • Experience managing Industrial Relations agendas and issues


The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.


If you’re ready for a culture that will challenge and excite you, submit an application today.


Applications close Sunday, 23 January 2022


Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.


Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process. Applicants must also meet the recently announced WA Government booster vaccination requirements.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Normal Wages
Job Type
Permanent Full Time
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