At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with in house RTO’s, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.
Benefits of joining the Marketing & CX Team
We work together with leaders across the business who encourage a culture of ownership, mentoring and comradery. We are provided the opportunity to work on interesting and challenging projects every day. Our team is encouraged to vocalise ideas and make our work our own to create a real impact. This keeps us energized and ensures we feel supported in our work.
We live up to our standard as market leaders. We are bold enough to continuously challenge the status quo because we want to be better every day. We are devoted to our customers and hold their best interests at heart. Our team enjoys creating and adapting to keep driving our company and our team forward.
About the role
The Customer Experience Manager will lead the development and execution of our CX strategic roadmap. This is a fantastic opportunity to work across the entire customer lifecycle and drive projects that directly impact customers. To succeed in the role, you will bring your strategic mindset, strong project management skills, and a collaborative engagement style.
Reporting to the Head of Marketing & Customer Experience, and based in Tomago, you will lead a small team of specialists focussed on delivering customer focussed outcomes, and measuring the impact of these
Skills & Experience - Essential
To be considered for this position you must:
If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
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