Process Excellence Officer

Location: Flexible Aruma QLD, NSW and VIC Location

Your opportunity

Be part of this dedicated, collaborative organisation and make a difference!

Reporting to the Process Excellence Manager, the Process Excellence Officer will develop and implement an annual process excellence plan to deliver bottom line cost savings and service benefits across a targeted list of priority projects.

You will Implement programs to improve compliance and operational effectiveness outcomes, eliminate inefficiencies and reduce waste on a targeted list of priority projects whilst providing operational excellence and innovation support for projects where required.

You will also be instrumental in developing a process improvement programme to create a continuous improvement culture in which workers are given the capability to make every day continuous improvements and are empowered to do so.

What success looks like...

• Delivers against cost reduction performance indicators
• Challenges traditional thinking to facilitate cultural transformation in process management and builds a reputation for process excellence across Aruma
• Applies understanding of the context of process improvement to provide sound advice and make recommendations to senior stakeholders
• Uses flexible communication approaches appropriate to the business context, to simplify and demystify process management, using common language to gain support of stakeholders and to give them the capability to solve their own everyday problems
• Demonstrates an understanding of the Aruma culture and embodies the Aruma BRAVE values

About you

• Process Improvement qualification (Six Sigma & Lean principles preferred) with a minimum of a green belt and 2 years’ experience in a process improvement or operational excellence management or related role
• Strong record of delivering business change initiatives through use of process improvement tools and methodologies (e.g. DMAIC framework, A3 problem solving, kaizen facilitation) across diverse business areas
• Strong data analysis skills with experience in coaching and upskilling others in data interpretation and visualisation
• Excellent stakeholder engagement and influencing skills with ability to build and maintain relationships with key contacts across all business levels

What we offer

• We offer the benefits of flexibility, ongoing supervision and professional development opportunities.
• As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging.
• We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
• Employees of Aruma can access exclusive discounts, savings and advantages through our Membership with Church Resources (CR) such as Apple products.
• Ongoing discounted health insurance with Bupa and Medibank & more.

About us

We might have a new name, but we’re not the new kids on the block. You once knew us as House with No Steps and The Tipping Foundation – two great organisations, with over 100 years of combined experience, who came together in 2018.

Yes, we’re a disability service provider, but we’re also so much more. We’re the trusted partner of over 5000 people with a disability throughout the east coast of Australia. Aruma is leading the new age, the new world of disability support – the NDIS world.

Aruma puts our customers first. And to do this we need you – staff who are brave, bold, and who dare to think differently.

When you’re part of the Aruma team, you’re not just supporting people. You’re pioneering new paths, challenging assumptions, daring to think differently, and telling society to raise its bar higher.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks.

To ensure the safety and well-being of our people and customers, this role requires the successful candidate to be vaccinated against Covid-19. However, please speak to us if you have any questions about this based on your individual circumstances.