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Technology Services Consultant - Brisbane

Undefined
Disabilities Services Officers
Permanent Full Time
Brisbane
27 days ago
0

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth.

Your Opportunity

As a team member of the Brisbane Techzone this role represents the “face of IT” focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible.

Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs.

In this role you will:

  • Provide efficient, effective and timely delivery of local IT support Services.
  • Ensure all customer requests for service, including incidents and requests, are resolved/delivered/managed in accordance with agreed service levels to minimise the impact of service disruptions to KPMG.
  • Communicate effectively and efficiently with the customer to ensure that they are well informed on the progress of their requests.
  • Accurate diagnosis of root cause – Incident or Request.
  • Identify and locally escalate support requests that are symptomatic of an unresolved underlying problem in IT equipment or services.
  • Minimise customer impact by providing workarounds where possible.
  • Participate in an on-call roster if requested by the team leader.
  • Be customer, and delivery focused, organised and capable of delivering in full and on time.

How are you Extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

To be considered for this opportunity, the ideal candidate will:

  • Completed tertiary level qualification or certification and/or relevant experience.
  • You enjoy meeting people and building relationships with customers.
  • Your friends and family call you when they have a technical issue.
  • You are passionate about tech support and customer service.
  • You enjoy solving problems.
  • You can communicate technical concepts in layman’s terms.
  • Experience exploring technical hardware.
  • Coding/scripting experience.
  • You provide white-glove treatment to customers.
  • You have a sense of urgency—but also the ability to keep your cool.
  • You have a foundational understanding of ITSM methodologies
  • You share a passion for technology.
  • You are passionate about sharing knowledge and developing others technical skills.

Desirable

  • VC/AV qualifications, experience highly regarded.
  • MCP qualification and/or relevant experience.
  • Vendor certification/s highly regarded.

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG

(Please note that as this role is an office based front desk IT support role, the Sydney office location and rostered times are required)


 

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Please apply for this position by submitting your confidential application online.

Advertised: 26 May 2021 E. Australia Standard Time
Applications close: 28 Jun 2021 E. Australia Standard Time

Salary Details*
NameAmount
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Visa Requirements
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Salary Requirements
Normal Wages
Job Type
Permanent Full Time
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