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Administration & Customer Service | Full-Time | Mon-Fri | Office Hours

Administration Managers
Contract Full Time
15 days ago

Lighting Illusions, one of the leading fans and lighting retailers in Australia, is seeking a motivated & ambitious self-starter with a can-do attitude to join our Head Office at Acacia Ridge. We are growing fast and in need of motivated team members who are looking for a long-term role in a dynamic and challenging environment.

About the Role

Your primary responsibility will be to provide exceptional customer service to our customers, electricians, and their customers. Via phone and email, you will ensure all enquiries are answered in a timely and professional manner. On top of customer service duties, you will also be performing many office administrative duties.

We are looking for someone who can show initiative, think outside the box, and most importantly, multi-task.

Your duties will include:

  • Schedule warranty jobs and communicate with the customer and electricians as required to ensure a smooth process from start to finish
  • Processing quotes, dispatches, returns and other order related tasks
  • Inventory control and general data entry for incoming and outgoing stock
  • Providing excellent customer service via telephone and email
  • Other office and administration duties

To succeed in this role, you must:

  • Be a clear thinker, problem solver, and be able to identify urgent requirements and prioritise accordingly
  • Have excellent time management skills with the ability to multi-task and schedule your workload
  • Have highly developed communications skills, both verbally and written
  • Be tech-savvy and comfortable working in a paperless environment
  • Have great attention to detail and a "can-do attitude"
  • A background in the electrical industry, knowledge of lighting and air movement products, and experience with software for processing sales and dispatching goods will be highly regarded

What we offer in return:

  • Positive, caring, and inclusive team culture with ongoing training & mentoring
  • Work-life balance with Monday to Friday office hours with options to work from home in a schedule
  • Opportunities for growth within a growing company
  • Free on-site parking

We are looking for someone to start ASAP. If you are ready to meet this challenge, please send us your resume with a cover letter to addressed to The HR Manager.

In your email please answer the following:

  • How many retail stores do Lighting Illusions have?
  • How long will it take you to get to work every day?
  • What is your favourite TV Show?

We look forward to hearing from you!

No recruitment companies, please.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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