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Administrative Officer, Student Records

Administration Managers
Contract Full Time
18 days ago

RMIT is a multi-sector university of technology, design and enterprise with more than 9 5 ,000 students and 1 0 ,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.


Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT’s leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.


About You

You are a critical thinker who is curious, detailed oriented, motivated, resilient and ready to learn. You are committed to your ro le and provide invaluable administrative support to your team members. You have strong communication skills and adapt your approach to various stakeholders. Additionally, you and are a highly organised individual.

Position Summary

The Administrative Officer, Student Records is responsible for providing a high level of service and expertise to staff and students across RMIT on all aspects of student record management. The incumbent will be responsible for management of onshore vocational and higher education student records including; timely analysis of student enrolment records, resolution of complex enrolment issues, resolution of student financial related issues/queries, provision of expert advice on processes and procedures relating to the management of student records to school and college professional staff, the Academic Registrar’s Group, students and the wider university community.


The position will also provide enrolment support across Enrolment and Student Records as required. Occasional evening and weekend work and restrictions on annual leave may be necessary during peak periods .


To be successful in this position, you’ll have as a minimum :

  • Demonstrated experience and expertise in the provision of quality student administration advice and services, including a sound knowledge of relevant policies, procedures and performance agreements.

  • Strong conceptual, analytical and problem solving skills with an ability to think laterally to identify practical and workable solutions.

  • Demonstrated ability to contribute to the continuous improvement of systems and processes in a service oriented environment including the development or refinement of process documentation.

  • Highly developed interpersonal skills, written and verbal communication skills, including ability to tailor communication styles to diverse audiences.

  • Excellent organisational and time management skills with proven ability to manage multiple tasks and re adjust workload priorities to meet conflicting deadlines.

  • Demonstrated ability to use a range of information and communication technologies effectively including: Microsoft Office software packages, web & email software, database use and management.

  • Ability to build and maintain effective and productive relationships with a wide range of groups to work collaboratively in a team environment, whilst displaying cultural sensitivity and cross-cultural communication skills


About the Portfolio

The Education Portfolio is headed by the Deputy Vice-Chancellor Education and Vice President who leads the planning and implementation of the University’s strategies related to RMIT’s academic programs and the RMIT student experience. The Portfolio is responsible for services to support the quality of RMIT programs, including the professional development of academic staff, continuous improvement of the student experience, learning and teaching outcomes and the management of learning and research information sources.


The Education Portfolio plays a key role in empowering students to access education, participate actively in the life of the University and achieve successful and fulfilling lives beyond graduation. The provision of a stimulating and satisfying experience for students is a priority for the University.


The Academic Registrar's Group (ARG) is responsible for the administrative, policy and governance activities of the University which relate to the student lifecycle. The ARG operating environment is highly complex; the University has more than 82,000 students enrolled in both vocational and higher education programs, at campuses in Melbourne, Europe and Vietnam, and at several offshore locations in conjunction with educational and industry partners.


RMIT has one of the highest numbers of international students in an Australian university. Compliance requirements are significant, with State and Federal legislation imposing numerous and frequently revised data collection obligations.


The ARG has a staff establishment of around 130 EFT and an operating budget of in excess of $20 million.


Core University services provided by the Academic Registrar's Group include: academic policy, student governance and complaints; program and course administration; student system configuration and management; admission; enrolments; student records administration; assessment support including special consideration and student progress; results and program completions; examinations and graduations.


To Apply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ Apply ’ link below. For further information about this position, please see Position Description below or contact Ester Gerrard via email




RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.




A relevant tertiary degree and /or extensive project and administrative expertise in a complex tertiary education or similar service environment.


Note: Appointment to this position is subject to passing a Working with Children check.


Bring your whole self to work


We are better for our diversity . When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.


We are proud that our dedication to diversity has been recognized by a broad spectrum of external organizations. Visit our Linkedin Life pages to learn more and see some of our most recent wins.


To apply, please submit your resume and cover letter outlining your interest for this role.


We are also happy to make adjustments to the recruitment process for your accessibility requirements. Please contact us via your preferred type of communication: email with your request(s).


Applications Close:

21 Sep 2021 11.59 pm


RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla der community.


Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here .

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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