Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/
Canberra Health Services’ Division of Women’s, Youth and Children’s provides a broad range of primary, secondary and tertiary health services. The division has a strong focus on clinical governance to ensure quality of services this is underpinned by our partnerships with our consumers and other service providers. We are a family centred, multidisciplinary team that delivers care in Canberra Health Services, Community Health Centres, client’s homes, schools and Child and Family centres.
The position provides administrative and general office support to the Women Youth and Children Department with duties including booking appointments, referral management, screening telephone calls, organisational and time management skills with an ability to liaise effectively with staff at all levels. A high level of knowledge and demonstrated ability in the use of health-based IT systems including ACTPAS and Clinical Portal. This role requires demonstrated ability to ensure high quality customer service standards and to support and provide assistance to the Women, Youth and Children’s Management team as necessary.
Under limited direction of the administration Manager, you will perform administrative and general office support to the Women Youth and Children Department with duties including booking appointments, referral management, screening telephone calls, organisational and time management skills with an ability to liaise effectively with staff at all level. You will:
- Under general direction provide reception duties such as scheduling, booking, billing and coordination of medical records to ensure the provision of a high-quality customer/patient outpatient service.
- Maintain appropriate records and input information into ACT Health IT systems relevant to the unit.
- Knowledge of the Medical Benefits Schedule and ability to apply this knowledge into practice. Maintain appropriate records and input information into ACT Health, TCH and Outpatient databases and IT systems relevant to the unit.
- Perform reception and phone duties as per the ACT Public Service customer service standards (1999), including customer service code of practice and best practice telephone standards, best practice counter standards and best practice complaints handling standards.
- Comply with and implement Workplace Diversity, Occupational Health and Safety, and Industrial Democracy principles and practices, and display a commitment to The Canberra Hospital’s Values.
- Undertaking other duties appropriate to this level of classification which contribute to the operation of the section with the delivery of high-quality person and family centred, safe and high quality patient care.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.
- Strong organisational skills with a high degree of drive.
- Adaptability and flexibility to accommodate change and provide responsive services to meet clients’ needs.
- Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
Please note prior to commencement successful candidates will be required to:
- Undergo a pre-employment National Police Check.
Note: This is a temporary position available for three months with the possibility of extension or permanency.
What You Require
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:
1. Proven effective high-quality customer service and communication skills, including the ability to handle difficult clients while maintaining a professional attitude.
2.Demonstrated ability to enter client information and maintain accurate records.
3.Demonstrated ability to provide office related services including word processing, file management, reception, photocopying, processing mail and other general office duties.
4.Demonstrated ability to maintain client confidentiality, including the understanding of privacy and client confidentiality.
5.Demonstrates understanding of, and adherence to, safety and quality standards, Work, Health and Safety (WHS) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.How to Apply
Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and
- A response to the selection criteria under “what you require” in no more than two pages.
Where possible include specific relevant examples of your work.