Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT)—a catchment of approximately 400,000 people. It also services the surrounding Southern New South Wales region which includes the Bega Valley, Bombala, Cooma-Monaro, Eurobodalla, Goulburn, Mulwaree, Palerang, Queanbeyan, Snowy River, Upper Lachlan Shire and the Yass Valley.
Overview of the work area and position
Communications and Engagement
Our role is to lead and direct strategic communications, engagement and marketing activities that support CHS to achieve its goals.
We are a dedicated, fun, hard-working team committed to supporting CHS staff to deliver business objectives and help drive positive cultural change through effective, timely and progressive communication activities.
This position supports the team to produce timely and accurate communication which promotes high community awareness and positive community engagement.
Collaborating within and across teams, you will ensure the right information is provided to the right audience, at the right time, and bring an audience-first lens to your work, informed by research, insights, and evaluation; work with stakeholders in partnership with a strong client service ethic; enjoy working in a fast-paced environment, be flexible and open to change; be supported by whole of government guidelines, policies, and procedures, and guided by an annual whole of government communications and engagement plan.
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.
- Ability to gather and critically analyse information from diverse sources to explore ideas and complete tasks.
- Demonstrates a flexible approach to work, displaying to explore opportunities as they arise.
- Manages own time effectively to accomplish tasks, monitoring task completion against milestones.
- Relevant tertiary qualifications and experience working professionally in the fields of Strategic Communications, Media or Public Relations is preferred.
- The ability to work flexibly with some out of hours work, with access to flex time, is required.
- Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
Prior to commencement successful candidates will be required to:
- Undergo a pre-employment National Police Check.
Under direction of the Executive Branch Manager, Strategic Communication and Engagement, you will:
- Produce and publish content and help maintain the organisations communication channels in ways that always consider the audience first, and in accordance with ACT Government Publishing and Website standards.
- Contribute to monitoring, analysis, evaluation, and reporting of communication projects to inform activity and ongoing improvement.
- Work with stakeholders, subject experts, and multidisciplinary teams to prepare and design your communication approach and tactics.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
These are the key criteria for how you will be assessed in conjunction with your resume and experience. Your statement of claims against the Selection Criteria should summarise how your skills and experiences would enable you to fulfil the responsibilities of the position. It is therefore in the interests of candidates to present their application in a way that demonstrates significant outcomes associated with each of the criteria, as well as the capabilities and behaviours that underpin them.
1. Proven ability and experience in taking an audience-first lens to your work, informed by research, insights, and evaluation.
2. Demonstrated experience in producing and publishing high quality content across communication channels and platforms.
3. Ability to liaise and negotiate effectively with a range of stakeholders to meet multiple deadlines amid competing priorities.
4. Excellent oral and written communication skills and an ability to meet deadlines amid competing priorities.
5. Demonstrates understanding of, and adherence to, safety and quality standards, work, health, and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.
How to Apply
Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and a pitch of no more than two pages outlining your skills, knowledge, and experience and why you should be considered for this role. You should take into consideration the Selection Criteria under “what you require” when drafting your response.
Where possible include specific relevant examples of your work.