Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across nine campuses – Adelaide, Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
The Student Administration Directorate supports the University’s academic decision-making processes through academic policy formulation, providing operational support for student and academic-related administrative matters, and delivering process improvement initiatives to improve the student and faculty user experience
Working as part of a national team, the AskACU Service Officer provides quality customer service support to current and prospective students and staff on a range of topics. Working in the AskACU Centre, the AskACU Service Officer (AskACU Centre) responds to enquiries by face-to-face, email, phone, live chat, SMS and other enquiry types as appropriate. The position holder is responsible for case-management of enquiries and being the first point of contact for the ACU Community. This position ensures students and staff receive a positive customer service experience on campus by resolving issues, providing relevant services and supporting high level enquiry management.
Total remuneration valued to $86,755 - $94,011 pa, including salary component $73,309 - $79,440 pa (Higher Education Worker Level 5), employer contribution to superannuation and annual leave loading.
General enquiries can be sent to Lhan Gannon at firstname.lastname@example.org
Only candidates with the right to work in Australia may apply for this position.
Equal Opportunity and Privacy of personal information is University policy. For more details visit: www.acu.edu.au/careers
Applications Close: 23rd July 2021
ACU is committed to diversity and social inclusion in its employment practices. Applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from culturally diverse groups are encouraged.
Advertised: 12 Jul 2021 AUS Eastern Standard Time
Applications close: 23 Jul 2021 AUS Eastern Standard Time
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