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Case Officer - Dust Disease Care

Chief Financial Officer
Permanent Full Time
16 days ago

icare is currently seeking an individual with previous case management experience to support our dust disease participants in the community.

  • Assist participants with their current and future treatment, care and support needs
  • Two Opportunities - 1 x Permanent, 1 x 12-month Fixed Term Contract
  • Salary from $87,493 + superannuation



About Us

We’re an evolving organisation, one that’s as supportive and socially conscious as it is agile and explorative. Our DNA of commercial mind and social heart captures who we are at our core.

Working within our Dust Disease Care team you will work with a diverse mix of empathetic, supportive and positive individuals who really care about making a difference for people and the NSW community. You will have a mind for getting things done and a heart for people and you will set the bar high through the quality of the work you do and the people-oriented decisions you make.

About the Role

As Case Officer you will report to the Case Management Team Leader and work collaboratively with internal and external stakeholders such as medical and service providers and participants. You will effectively and efficiently case manage client care needs for cases with relatively low levels of complexity, by assessing care or service requirements, develop, monitor and evaluate care plans and routinely adjust those plans as needs change.

  • Manage icare's relationship with the client and dependants throughout the life of the case.
  • Manage DDC clients who have been assessed with low needs and routinely reassess and adjust services and support based on those needs documenting the rationale to inform any changes to service levels.
  • Maintain accurate information and case management records to support the coordinated activities of the team.
  • Prepare correspondence to clients and/or their representatives to ensure that they receive timely and accurate written advice of matters.



About You

  • A developed understanding of the needs and perspectives of people with a serious illness.
  • Experience in dealing with medical information in customer focused environment.
  • Established community networks in the allied health, community, disability or social work sector.



If you think you’re the right person for this role, send us your resume. Don’t delay as we’re assessing applications as they are received. We’d love to hear how your capabilities, achievements and experience set you apart.

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach, so we’d be happy to talk about and consider your specific needs.

If there are any accessibility adjustments you need to help you be able to apply for this role, or if you require any further information about the role, please contact Sheridan Pearce on for a chat.

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note that you must be an Australian citizen or a permanent resident of Australia or a New Zealand citizen with a current New Zealand passport to apply for this role.

  • icare is the brand of Insurance & Care NSW
  • For more information about icare visit our website
  • icare operates a direct sourcing model so no agency introductions will be accepted
Salary Details*
Salary Type Normal Wages
Base Salary $87,493
Superannuation 9.5%
Bonus offered No
Total Package $95,805
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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About Undefined
Skills Required
Visa Requirements
Student Visa
Experience Requirements
Salary Requirements
Normal Wages
Job Type
Permanent Full Time
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