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Casual Contact Centre Agent - Perth

Real Estate Agents
8 days ago

As a casual Customer Service Agent for Bank of Queensland, you’ll be providing a high level of customer service in our busy inbound contact centre in Perth CBD. You’ll service our customers across all our products by having great conversations, efficiently helping them out with their banking needs.

We're looking for people with the flexibility to work rostered hours Monday-Sunday 7am-8pm.

These positions sit within a dynamic team in a company that genuinely cares for its people and their career development, plus you’ll work for a growing brand that’s ready to change the banking landscape in Australia. Like what you’ve read so far? Great - we’d love to hear from you.

I’m keen – what’s next?

If selected you will be sent a link to complete an online video interview, which will take 5 minutes to complete, then we’ll be in touch to chat about next steps. Only those who complete the video interview will be considered to move to interview stage.

About you

A dedicated customer service professional with strong communication skills, you’re passionate about providing exceptional customer service to everyone you interact with. You don’t need banking or call centre experience for this role, as we’ll provide you with the right tools and training you need to make sure we set you up for success. Ultimately, we are looking for people who genuinely love having great conversations while giving amazing customer care.

People describe you as a problem solver, a team player – someone who’s resilient and thrives in a fast-paced environment, you’d say you’re efficient, reliable, and committed to embarking on a successful career. With your hunger to learn the ins and outs of the banking world and your can-do attitude, you’re excited about stepping into an exciting role with Bank of Queensland.

About Us

BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

Our Benefits

Join a fun and dynamic team that genuinely cares about their people! We offer flexible working arrangements and opportunities to advance your career.

How to Apply

To apply for this role please follow the links or apply via our Careers Page.

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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