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Claims Specialist, Job Seeking Team

ICT Security Specialists
Contract Full Time
14 days ago

As part of our diverse team based in Adelaide, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Job Seekers team you will work with our Injured Workers to provide early, timely and personal service. This will be done through the proactive support of the injured workers and their employers through the recovery and return to work process.

Alongside this you will be responsible for proactively and effectively manage all aspects of caseloads of worker’s compensation claims within the SA legislation and compliance guidelines.


  • Provide workers compensation advice to stakeholders such as workers, employers and providers
  • Deliver personalised face-to-face assistance to workers and employers;
  • Conduct community based visits inclusive of but not limited to work sites or medical clinics on initial triage of a claim and at significant milestones during the life of a claim;
  • Ensure case management is in accordance with SA legislation and compliance guidelines
  • Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML’s guidelines and agreed department and Return to Work SA standards
  • Adopt a service- orientated approach that is focused on early intervention and the interests of workers and employers


  • Knowledge of the relevant worker’s compensation legislation and regulations.
  • Basic understanding of medical terminology
  • High attention to detail and organisational skills
  • Negotiation and influencing
  • Empathy and understanding
  • Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please . For alternative formats to submit your application or for more information on the position, please contact Jo Aitken on 02 9001 5654


Advertised: 08 Jun 2021 Cen. Australia Standard Time
Applications close: 15 Jul 2021 Cen. Australia Standard Time

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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About Undefined
Skills Required
Visa Requirements
Student Visa
Experience Requirements
Salary Requirements
Normal Wages
Job Type
Contract Full Time
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