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Client Services Officer - NSW Extreme Hardship Support Program

Corporate Services Managers
Contract Full Time
51 days ago
  • Multiple 8 week project roles available
  • Full time hours
  • Commencing mid August 2021
  • Flexible location (work from home)
  • Must be available to work NSW standard business hours

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. We strongly believe that how we work is as important as what we do. We put humanity in action.

Extreme Hardship Support Program

In response to COVID-19, Red Cross is working alongside the NSW Government to provide additional financial support for vulnerable residents who are on temporary visas and experiencing financial hardship as a result of the pandemic. The program will run for an initial period of 8 weeks with the aim to reduce financial, health and wellbeing distress for vulnerable temporary migrants living in NSW during the pandemic.

The role

The Client Services Officer is responsible for processing and reviewing applications, providing information, identifying and escalating issues and responding via phone to migrants in transition who have been impacted by the COVID-19 pandemic. This role is also responsible and accountable for maintaining client data and various administrative tasks arising from the client services operations.

A Working with Children Check is a mandatory requirement for this role.

What you will bring

  • Demonstrated cultural competence and ability to work with people form diverse backgrounds who have experienced multiple and complex vulnerabilities
  • A sound understanding of the needs impacting migrants in transition
  • Excellent records management and general administration skills
  • Proven highly developed organisation and time management skills
  • Well developed communication and interpersonal skills
  • Proficiency in MS Office or similar software and experience using databases

Why work with us?

Know that the work you do directly contributes to preventing and reducing the vulnerability of migrants in New South Wales.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.

Further information

To find out more, please refer to the position description below or contact Angela Keating on 0408 423 691.

PD - Client Services Officer (NSW EHSP).pdf

Aboriginal and Torres Strait Islander people are strongly encouraged to apply

Advertised: 05 Aug 2021 AUS Eastern Standard Time

Applications close: 12 Aug 2021 11:55 PM AUS Eastern Standard Time

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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