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Customer Account Support Officer

Permanent Full Time
8 days ago

We are seeking a highly organised Customer Account Support Officer, with an eye for detail to join our Customer team in Brisbane. Reporting to the Customer Experience Manager, you will responsible for:

  • Supporting the development and ongoing management of customer contracts in a consistent and proficient manner
  • Supporting the delivery of efficient processes and tools to enable the team to manage records, communications and contracts, as required for high level, quality customer service and assistance



Key Responsibilities include:

  • Support the development and management of customer contracts, particularly in the administration and coordination of contract development, execution and ongoing milestone management
  • Develop and maintain customer rail access application registers and support customer application process
  • Management of correspondence with customers and development of communication material
  • Management of information records including analysis, report generation and database management
  • Provide detailed support and advice to the team on contract and information management
  • Identify, recommend and implement solutions to improve the effectiveness or efficiency of contract and information management



About you

  • Relevant and demonstrated experience in contract administration, management and governance, would be highly desirable
  • Substantial skill in maintaining a contract management system and analysing and fault-finding contract and numerical data, and developing process improvement initiatives
  • Extensive knowledge of document control requirements in relation to quality management and governance standards as applicable to a commercially orientated organisation
  • High level of stakeholder management, customer service focus and relationship building skills
  • Excellent written, oral and interpersonal communication skills
  • Strong attention to detail and accuracy
  • Outstanding administrative, time management and organisational skills



What we can offer you:

At Aurizon, we support the development and growth of our employees to reach their full potential. With a National portfolio of operations, we offer a diverse and inclusive environment with long term and exciting career opportunities. Some of our benefits include:

  • Development and growth opportunities
  • Access to female and Aboriginal and Torres Strait Islander mentoring programs
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands
  • Parental Leave Program and Super Booster
  • As an endorsed WORK180 employer, you can view of policies and benefits here



At Aurizon we believe in connection

It is our ability to connect that strengthens communities, industries and builds economies. It helps to embrace diversity in our workplace and that is the experience we want for everyone. We are building a culture where everyone is seen, heard and valued, because of their diversity. We value inclusion throughout the whole company and encourage you to apply.

About Aurizon

Aurizon is Australia’s largest rail freight operator and a top 50 ASX company. Each year, we transport more than 250 million tonnes of Australian commodities, connecting miners, primary producers, and industry with international and domestic markets.

We strive for a diverse, collaborative, creative and a high-performance culture that celebrates the contribution of every employee and provide opportunities for career development in a dynamic work environment.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Experience Requirements
Salary Requirements
Normal Wages
Job Type
Permanent Full Time
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