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Customer Coordinator - Sydney workshop

Customer Service Managers
Permanent Full Time
14 days ago

For more than 30 years WesTrac has set the benchmark in equipment management solutions, providing customers across Western Australia, New South Wales and the Australian Capital Territory. As one of the largest authorised Cat equipment dealers in the world, WesTrac provides customers with a wide range of machinery and construction equipment as well as comprehensive whole-of-life management solutions. With more than 3,300 staff and 190 apprentices, WesTrac is dedicated to creating and delivering outstanding value for our employees. Let’s do the Work.





About the role

We are currently seeking a results driven and energetic Customer Coordinator/Workshop planner to join our workshop team based at our Casula facility on a 12 month fixed term contract with the view of permanency.

As the single point of contact between the customer and our workshop, you are responsible for the coordination of the scope, scheduling, pricing and invoicing of required work, while ensuring customer requirements are achieved within agreed timeframe and budget.

Reporting to the Branch Manager you will mainly be responsible for managing the released work scopes for jobs in the workshop.

This is an opportunity for a dynamic, highly skilled, customer centric, technical minded operator looking to take a big step up and in with a market leading service provider.

Key Responsibilities

  • Customer support and service
  • Work order management
  • Invoice management
  • Purchasing
  • Warranty processing
  • Liaising with Workshop supervisors and team leaders to allocate works.

Skills & Experience

  • Extensive experience in a similar role preferably within heavy industry
  • Highly developed customer service and communication skills
  • Work schedules and Work shop planning
  • Ability to establish and maintain successful working relationships
  • Analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
  • Appreciation and understanding of service works orders (high volume fast paced)
  • SAP, or other ERP proven skills


  • Competitive salary and benefits scheme
  • Company funded income protection
  • Flexible work arrangements
  • Purchased leave
  • Discounted private health plan
  • Fitness passport
  • On-boarding and welcome day at our head office in Newcastle

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 879372.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Job Type
Permanent Full Time
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