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Customer Insights Analyst

Policy Analysts
Permanent Full Time
14 days ago

Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. Now that we’ve successfully built one world-class entertainment company, we’re doubling our impact. We’re demerging, with a sharp focus on two new ASX listed companies: Lotteries & Keno Co, Australia’s leading lottery operator, and Wagering & Gaming Co, Australia’s largest diversified wagering operator and gaming services provider. For the next 12 months and beyond, we’re bringing the brightest minds together to go bigger and braver than ever. Game to join us?

What you’ll do

This role will support the delivery of Wagering & Media’s “Voice of Customer” program. This program will deliver experience data to the organisation by measuring specific customer experiences, and by collecting solicited and unsolicited feedback, including structured data (CSAT, NPS/NES surveys) and unstructured data (e.g.: product reviews, app store feedback, contact centre feedback etc).

What you’ll bring

  • Experience working in a similar role, and preferable a qualification in a quantitative discipline or social sciences
  • Quantitative research experience, as well as experience using Qualtrics or similar, is desirable
  • Highly advanced analytical skills using large and varied datasets
  • Presentation skills to be able to translate data into stories and insights
  • An interest and passion for sports and racing is highly desirable
  • The ability to collect data, analyse it and then dig deeper to find out what the story is with the data, provide insights and then present the story

When you join Tabcorp, you’ll be able to take advantage of a range of benefits including flexible working arrangements, leadership and development programs and community programs.

About Tabcorp

We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill.

Our 4,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; Tatts, TAB, NSW Lotteries, Golden Casket, SA Lotteries, Keno, Sky Racing, Sky Sports Radio and MAX. As an ASX listed company we’re proud to shape our industry for the better. Because together, anything’s possible.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact


Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment. You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

  • Demerger subject to shareholder, court, regulatory and other approvals. Company names are holding names only.

This role can be based in Melbourne, Sydney or Brisbane



Advertised: 24 Nov 2021 10:15 AM AUS Eastern Daylight Time

Applications close: 02 Dec 2021 11:55 PM AUS Eastern Daylight Time

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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