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Customer Service Officer - Salamander Bay, Newcastle

Conservation Officers
Permanent Part Time
11 days ago

Hearing Australia is Australia’s largest provider of Government funded hearing services with a reputation for excellence in research and client care. Our clients are at the heart of everything we do. With a large national workforce and network of hearing centres, our mission is to provide world leading research and hearing services for the wellbeing of all Australians.



We are looking for an experienced Customer Service Officer who has a caring and friendly nature, an open mind, initiative, a positive 'can do' attitude.



The suitable candidate will join our friendly team in our Salamander Bay Hearing Centre and will also be required to support our Newcastle Hearing Centre as required.



We are looking to open our Hearing Centres on Saturdays - availability for Saturdays will be required.



During the day, this role will see you:-

  • Positively greet clients, attend to all counter and telephone enquiries, Confirmation of appointments
  • Liaising extensively with our clients comprising children, young adults, children with additional needs, complex needs adults, clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
  • Reception and general administration duties includes booking client appointments, processing claims, data entry.
  • Proactively identify client needs and offer professional advice on assistive listening devices
  • Minor hearing aid repairs, accurate checking and management of the repairs
  • Assisting Clinicians with the provision of clinical services to our clients
  • Demonstration of the use of hearing aids and provide practice with clients
  • Electronic payments and daily settlement
  • Administrative duties including monthly reports and checks



We believe to be successful; you will have:

  • Experience in providing exceptional, friendly and client centred customer service
  • Intermediate/advanced level computer literacy with intermediate/advanced skills in Microsoft Office and a working knowledge of iPad applications
  • Excellent interpersonal and communication skills (written and oral) with the ability to take initiative, be innovative and solve problems in a professional and approachable manner
  • Able to work both independently and as part of a team, with a flexible and self-motivated approach to work and the ability to accept responsibility and take ownership to achieve outcomes
  • We also are looking to open our Centres on Saturdays – availability for Saturday will be required.



Hearing Australia offers a supportive working environment, training opportunities, work/life balance, competitive salary and 15.4% super.



Why work for Hearing Australia?



At Hearing Australia, our essence and purpose is to be caring and to have a positive impact. Everything we do reflects these values out in the community and with our hearing centres across the country. A career with us is rewarding because you are helping to positively impact people’s lives and improve Australia’s hearing health.


Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Normal Wages
Job Type
Permanent Part Time
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