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Customer Service Support - South East Melb

Mining Support Workers
Permanent Full Time
21 days ago

Secure, permanent employment in a growth industry
Flexible work arrangements (WFH) to balance your work and home life
You'll be working with our South East Metro team

About the organisation
Baptcare is a purpose driven organisation employing over 3000 staff focused on delivering the best of care to people of all ages, cultures, beliefs and circumstances across Victoria, Tasmania and South Australia. We deliver better outcomes for more than 13,000 people in our community, combining best practice with a social heart.

About the role

Our Customer Service Support (CSS) staff are the first point of contact (phone) for existing customers, assisting with feedback, complaints, maintaining service schedules, service coordination, brokerage arrangements and budgets. Other tasks include:

  • Liaise with Baptcare customers daily to provide admin support for customer care plans
  • Provide internal and external customer service via telephone to our: Home Care Package customers, & Private fee-for-service customers
  • Maintains daily administration including updating customer notes, schedules, invoicing, budgets and end of month reporting
  • Respond to customer requests in a timely manner

For you:

Based in the South East suburbs of Melbourne - You'll be working from home and will have experience responding to a high volume of phone queries & admin tasks.
You will not be directly accountable for care or clinical governance - these queries are referred to other staff.
We offer not-for-profit salary packaging and flexible work arrangements. This is a wonderful team who wants to help you expand your skills and grow your career.

Skills and Experience:

  • Minimum of 2 years' experience in a similar role
  • Experience in the Community Aged Care sector will be highly regarded
  • Certificate in Office Admin /Support - desirable but not essential



Next Steps:


Attach your CV and cover letter and please address the above-mentioned Skills and Experience

Applications close Wednesday 30th June, 2021

If you require support with the application process, please contact Kathryn Dempster

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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About Undefined
Skills Required
Visa Requirements
Student Visa
Experience Requirements
2 years
Salary Requirements
Normal Wages
Job Type
Permanent Full Time
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