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Desktop Support Officer (See Advertisement)

ICT Support Engineers
Permanent Full Time
12 days ago

Location: Melbourne | Eastern Metropolitan

Job type: Full time / 12 months

Organisation: Country Fire Authority

Salary: Salary not specified

Occupation: IT and Telecommunications

Reference: VG/1565531

Located at Burwood East

Full Time, Fixed Term, 12 months role

PTA 4.1 $84,409.86 pa (plus 10 % super)

The Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We respond to fire and other emergencies 24 hours a day, seven days a week. Whilst our firefighters are the cornerstone of CFA services, what goes on behind the scenes is just as important in helping to protect lives and property.

About the Role:

CFA, as an emergency services organisation, relies on effective and smooth operation of all CFA ICT Networks, including WAN, LAN, security, Unified Communications and overall performance of the Datacentres infrastructure, to ensure that critical support can occur 24/7.

As Desktop Support Officer you will be the central point of contact for ICT related incidents and service requests. Working as part of the Service Desk team you will be responsible for managing client requests through to ticket completion with services supported for this role revolving around a range of computers, tablets, printers, copiers, scanners, telephony and networking environments.

You will be working in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person (for walk-in customers) and self-service. The role requires you to work independently as well as a team member and to demonstrate ability to think outside the box and you will be required to participate in a 24/7 work roster which entails after hours and weekend work.

Further detailed responsibilities are found in the Position Description.

About You:

To succeed in this key role you will ideally hold tertiary level qualifications in Computer Science, Communications or Engineering or a related discipline but demonstrated experience in a similar ICT role providing level 1 and/or level 2 onsite support and working within a Help Desk environment is absolutely essential.

You should have superior knowledge and understanding of current best practice in IT service management (such as ITIL) in public sector, commerce or industry and proven experience with problem rectification and fault reporting practices including logging, escalation and coordination with team members and other ICT support areas.

You will be helped by your high-level diagnostic, problem-solving and analytical skills as well as your strong communication and interpersonal skills and you will enjoy working under pressure to meet strict deadlines.

This is a superb opportunity to join our high-performing team.

Note: This is a 12 month fixed term role.

Your Application:

When applying for a position with CFA, the key to progressing in the selection process is the quality of your application. Your application must demonstrate that you have the qualifications, experience, key attributes and skills required for the position.

Applicants must address the selection criteria outlined in the attached position description.

Your application should include:

  • Cover letter
  • Responses to the Key Selection Criteria as outlined in the Position Description
  • Resume

Please note: (if internal)

  • Transfers on a fixed term basis or higher duties assignments require the approval of your current manager.
  • Only CFA employees are eligible to apply for positions that have been advertised internally.

Submitting your Application:

When you click the 'apply' button you will be taken to the online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

The successful applicant must be willing to complete pre-employment checks including a National Police History Check and Working with Children Check prior to receiving a job offer.

CFA supports flexible working arrangements and is committed to providing an inclusive, fair and child safe working environment for all staff, volunteers and the community.

Applications close: 11:59pm 24 September 2021

Salary Details*
Salary Type Normal Wages
Base Salary $84,410
Superannuation 9.5%
Bonus offered No
Total Package $92,429
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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