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Detainee Service Officer - Adelaide - AITA

Customer Service Managers
40 days ago

Bring your effective communication skills, integrity, flexible approach and strong work ethic to our team working as a Detention Service Officer with Serco. We are currently sourcing for the Adelaide Immigration transit accommodation (AITA) based in Adelaide.
Build a career that can take you places
Highly competitive pay rate
Work in a role where no two days are the same

About you

You are motivated, engaging, energetic and dedicated to delivering consistency in all that you do. You are a team player and a respectful and professional person who demonstrates a high level of moral values, interpersonal and influencing skills. You possess attributes including resilience, an eye for detail and the ability to think on your feet.

About the Role

As a Detainee Service Officer you will focus on the detainees in our care ensuring the safety and security of the centre on behalf of an Australian Government Department.

To be successful in this role you will:
Demonstrate the highest levels of personal integrity and ethical behaviour.
Possess a sound fitness level.
Ideally have an understanding of the needs of people from different ethnic, cultural and lifestyle backgrounds.
Possess verbal and written communication skills which are clear and effective.
Have a natural ability to influence and negotiate in situations which may be challenging at times as well as demonstrate resilience.
Demonstrate flexibility in relation to your availability to work a variety of hours as required by the centre.
Have an intuitive nature with a good eye for detail.
Work successfully with the greater team to maintain the safety and security of the centre.
Demonstrate a sound level of computer literacy
Maintain a strong desire for learning and your own development
Be willing to take the extra step to deliver

This is a role of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as essential selection component for this role.

About Us

We are trusted to ensure the safety and wellbeing of people in our care across Australia's network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare and engagement, security, transport and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Health, Justice and Immigration and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the 'Apply Now' button.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.
Serco seeks and celebrates diversity. We are committed to recruiting and retaining a diverse workforce. If you are inspired to make a positive difference, find out more about us at

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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