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Dispute Resolution Officer

Conservation Officers
Permanent Full Time
3 days ago
Posted: 13/10/2021
Closing Date: 08/11/2021
Job Type: Permanent - Full Time
Location: Brisbane
Job Category: Banking and Financial Services,Call Centre and Customer Service

Join Australia’s largest privately-owned receivables management company during an exciting growth period in the Dispute Resolution team. You will work alongside a diverse and energetic team to deliver a best-in-class approach to customer experience in the corporate head office in Brisbane.

Prior experience is not necessary for this role as full training will be provided. Key to your success will be you alignment to our ‘ideal candidate’ below.

Job Description

Our ideal candidate:

  • Flexibility and empathy in resolving disputes, and communicating with customers
  • Has a high level of problem solving ability
  • Has a strong alignment to fair and ethical business practises
  • Works well under pressure with a logical and pragmatic approach
  • Strong attention to detail with professional communication skills – verbal and written
  • Excellent time management skills
  • Can effectively collaborate to get things done
  • Able to work full time hours (post training flexibility can be considered for either early or late shift times

Desired Skills and Experience

Some further details on the role:

  • Work with clients such as the Big 4 banks and other major Australian institutions
  • Use high level negotiation skills to come up with resolutions for each unique customer situation
  • Investigate and respond to customer complaints and disputes
  • Liaise with internal and external stakeholders to find win-win resolutions for customers
  • Negotiate suitable options to settle accounts while providing an exceptional customer experience
  • Work with high risk complaints
  • Conduct root cause analysis of complaints to help improve workflow processes - desired, not essential as full training will be given
  • Role model fair and ethical practises

What you can expect in return:

  • Pathway to be accredited as a certified complaints professional
  • Challenging role, with the ability to positively impact the lives of everyday Australians
  • A workplace culture of autonomy, collaboration, and supportive leadership
  • Efficient and engaging learning programs to maximise success within your role, including professional development and transparent learning pathways
  • A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed
  • Volunteer and engagement opportunities within our very own Panthera Foundation, work for a company that gives back to the community
  • Fully funded Employee Assistance Program for you and immediate family members
  • In-house complimentary barista – coffee delivered to your desk!
  • Additional employee benefits including discounts on restaurants, pubs, yoga, massages and financial offerings
Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Normal Wages
Job Type
Permanent Full Time
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