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Early Learning Call Centre Operator

Undefined
Call Centre or Contact Centre Te
Contract Part Time
Brisbane
27 days ago
45,000

TSA are looking for passionate team members to support our service program with Australia's largest private provider of quality Early Learning centres.

Full-time positions available for immediate start rotating between Monday to Friday, between 7:00am to 7:00pm

Why work for TSA?

  • 10 days of induction training
  • Engage in a variety of work types across inbound and outbound channels Portfolio management, customer service, soft sales (existing and new families)
  • Enjoy city views from our Ann Street office in Brisbane, 100 metres from Queen St Mall
  • Discounted parking in the city $17 per day
  • Amazing office space with modern lunch/breakout rooms (milk, tea, coffee & fruit included

What will you do?

As a Tour Booking Agent, you will be the voice representing a number of our client’s brands to support in the booking of early learning site tours for families exploring early learning opportunities.

In this role, you will influence a families on boarding journey from inbound enquiry, outbound contact through to ongoing relationship maintenance . This role offers you the ability to build strong connections with your families and ensure they are provided with the highest level of customer experience. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!

How you will do it?

  • Build authentic connections with families;
  • Resolve enquires;
  • Complete thorough needs analysis with your families to identify the best Family Centre Fit for their child and schedule a site tour; and
  • Promote and enhance the reputation of the Centre Brands by providing accurate information around the key benefits, features and culture of each Centre

What About You?

  • Ability to build Rapport with Early Learning/Childcare Centre Managers
  • Passionate about customer service and helping others
  • Confidence in taking ownership of calls to problem solve and come up with value adding solutions
  • A high degree of patience and empathy for others in difficult situations
  • Able to multi-task and manage time effectively without compromising service levels
  • Team player, working collaboratively to exceed expectations
  • Highly flexible and adaptable – welcomes change
  • A love for learning new things
  • Genuine interest in early childhood education and care

If you love delivering an outstanding customer experience whilst working in an engaging, vibrant workplace. You are just who we are looking for!

Job Types: Full-time, Permanent

Salary: $45,000.00 – $51,000.00 per year

Benefits:

  • Employee discount
  • Referral program
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Rotating roster

Supplementary Pay:

  • Annual bonus
  • Bonus
  • Performance bonus
Salary Details*
NameAmount
Salary Type Normal Wages
Base Salary $45,000
Superannuation 9.5%
Bonus offered No
Total Package $49,275
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Skills Required
Visa Requirements
Student Visa
Experience Requirements
Any
Salary Requirements
Normal Wages
Job Type
Contract Part Time
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