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Exam Coordinator

Undefined
Product Examiners
Casual
Sydney
10 days ago
0

Janison is a global force for good – we exist to improve education and unlock the potential in every learner.

Our team of dedicated educators, technologists and change agents empower teachers, students, professional accreditation bodies and governments to achieve meaningful educational outcomes by measuring knowledge and progress. Janison’s work provides key insights through real-time analytics designed to inform targeted teaching and data-driven intervention strategies.

Our technology platforms support our commitment to equity and accessibility for all. For the millions of candidates that we reach – many in some of the most remote parts of the world – access to our assessment and learning solutions offers life-changing opportunities in education and work -Janison Exam Management (JEM) is a leader in the delivery of assessment events for paper-based, digital, and remote exams. With over 30 years in operation, 600 employees, and 300 venues worldwide. The JEM team creates a reliable and secure examination experience for all our clients and candidates to ensure they have the opportunity to achieve their best. Our organisation tailors this exam experience for a range of clients across the education sector, including those in higher education, professional bodies, and schools. By providing an adaptable and focused service to each of our clients we are able to address the unique needs of each assessment and its candidates. Our use of technology has further expanded our online assessment capabilities, and our specially trained staff also continue providing quality face-to-face examinations.

Founded 20 years ago, we are an award-winning Australian owned, publicly listed edtech pioneer thriving on the global stage and delivering more than 10 million assessments annually in over 120 countries.

Janison’s culture is built on our commitment to our relationships with our clients, partners and each other. We empower each other, work together to ‘find a way’ and act with respect to our people, community and planet. We’d love for you to know us better, so please check out www.janison.com.

THE ROLE

The Exam Coordinator (EC) assists the Exam Event Manager in the end-to-end delivery of all exam events. This includes the sourcing and hiring of venues and casual staff, as well as, working with the JEM team to ensure successful delivery of all exam events.

The EC works autonomously as well as collaboratively within the JEM team to contribute to the timely and successful delivery in a dynamic and fast-paced environment, maintaining and promoting professional partnerships through effective and people-focused customer service.

The EC manages the delivery of ad-hoc projects (e.g., research, stakeholder engagement, marketing) as instructed and adapts to new opportunities to expand skill sets in a fast-shifting market space. Where required, the EC will lead exam sessions in accordance with the customer requirements. The EC supports the team in workplace culture initiatives and contributes to making Janison a better place to work.

Duties include:

  • Assist in the administrative management of JEM services while ensuring the smooth-running of all exam events and assist in the logistic coordination of exam material.
  • Communicate and maintain relationships with students, customers and venues regarding bookings and requirements.
  • Liaise with relevant stakeholders to confirm exam dates, clarify requirements, understand candidate profiles and address any concerns or requests.
  • Professionally and promptly attend to enquiries via phone and email.
  • Maintain accurate record-keeping and documentation. Deliver, coordinate and oversee exam events.
  • Provide L1 support to candidates during live events where needed.
  • Assist with ad-hoc administration tasks as directed by the Exam Events Manager.
  • Assist with event day management including direction of invigilation staff, taking initiative to solve issues as they arise.
  • Flexibility with working hours which may include some evening and weekend event management ensuring end to end coverage of critical events and timely delivery of projects.
  • Manage staff through Staff Management Software, technical competency required for use with online examinations and general business functions.
  • Maintain up to date, accurate and clear records on all projects, administrative duties and team tasks enabling transparency across the team
  • Refine and document process across JEM services
  • Focus on positive customer relationships and representation of Janison core values
  • Maintain minimum GM across projects. Monitor and act to eliminate cost/revenue risks
  • Work with the Exam Events Manager to ensure that all operations and processes adhere to customer, Janison and JEM policies and regulations

 


ABOUT YOU

To be successful in the role you will have similar working experience, being proactive and taking initiative with tasks, ability to work in a fast-paced environment with the ability to multi-task. You should have good communication skills both written and verbal and enthusiastic and proactive mindset

You should have experience in high level customer service skills, a technical, logical thought process, High level competency in Microsoft suites, ability to work autonomously and part of a team

Its is desirable to have experience using or implementing CRM’s or other such software, experience with help desk software and an ability to apply technical skills across a wide range of issues and business areas

 


Benefits & Culture

People are everything to us at Janison. Our culture is collaborative, inclusive and fun, and our team have a passion for excellence and innovation.

You can expect a fantastic team environment, flexible working arrangements, and investment in your personal and professional development.

We are also proud of our highly competitive employee share ownership plan which, in addition to your base salary, superannuation and bonus, enables you to share in our company’s accelerating success.

 


For a glimpse into Janison’s culture initiatives, and to see our regular employee updates, follow #onejanison on LinkedIn.

Salary Details*
NameAmount
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Salary Requirements
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Job Type
Casual
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