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Government Administration |Medical Receptionist | Rockingham WA

Administration Managers
Contract Full Time
20 days ago
  • Full time 37.5-hour role
  • $39 - $45 an hour + super
  • Long term contract position

ACM Healthcare is working on behalf of a commonwealth government agency OPEN ARMS to source an Administration Officer (Service Support Officer) to work in their Rockingham office.

Open Arms - Veterans & Families Counselling (formerly VVCS) is Australia's leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families.

The Service Support Officer will provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities.

The key role for a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person (at front reception) or via telephone. The Service Support Officer will be required to exercise a degree of discretion to assist the clients with less complex requests. This may involve collaborating with others and connecting with other regional offices, relevant government or community services to deliver the best service offer.


Client Service and Front Reception

  • Provide client service support at initial point of contact, including meeting, greeting and streaming clients to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising clients who are potentially vulnerable, in distress or who have accessibility issues and escalating potential issues as required

Clinical Support

  • Assist with client appointments, counsellor diary management and SMS reminders
  • Assist with client file management including ROIs, AfS Referrals, data entry, scanning and uploading documents
  • Process Outreach client allocations, referrals and other file management activities
  • Provide support to the delivery of Group Programs by assisting with promotional activities, maintaining the CMS and organisation of events
  • Process invoices accurately and timely
  • Process travel requests for the regional staff
  • Manage the region's correspondence workflows (email, mail, TRIM)
  • Assist in meeting National Office requests by collating data and reports, audits
  • Other duties as determined by the Clinical Practice Manager and/or Assistant Clinical Practice Manager.



Catherine on 0449 535 457 to discuss this role further or inquire about our other positions available. Alternatively, email Catherine directly at


Jess on 0404 576 374 to discuss this role further or inquire about our other positions available. Alternatively, email Jess directly at


Why to work with ACM (Conditions Apply*)

  • Free EAP Program
  • Potential to pay your gym membership
  • Potential to pay your work travel
  • Leave and Unpaid leave options
  • Pay your AHPRA or Car Registration
  • Agency Mandated Wellness day off - ON US!
  • ACM Healthcare Paid Birthday Leave!
Tel: 1800 GO 2 ACM (46-2-226)
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Salary Details*
Salary Type Normal Wages
Base Salary $39
Superannuation 9.5%
Bonus offered No
Total Package $43
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Normal Wages
Job Type
Contract Full Time
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