About The Role
Role Location: 833 Collins Street, Docklands VIC 3008
Role Type: Permanent, Full-time
First, a bit about ANZ.
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
ANZ NWOW Video
The Know Our Customer Centre of Excelence has recently been formed and includes quality control and compliance for Australia Retail & Commercial KYC related activities (AR&C). A recent end to end review of KYC processes has identified a number of opportunities to uplift and continually improve our KYC quality assurance program.
As a Journey Expert, you will be responsible for business requirements, design input and delivery management for new systems and processes within ANZ’s Know Our Customer Centre of Excellence (KYC CoE). You will work closely with other journey experts who are delivering operational process design and customer contact strategy to achieve a holistic and effective new KYC capability for ANZ.
To be successful in this role, you will ideally bring the following:
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS130745.
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