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Level 2 Helpdesk Administrator

Admissions Clerks
46 days ago

We are currently looking for a Level 2 Helpdesk Administrator to join our Corporate IT business, based in South Melbourne, Victoria.

The Level 2 Service Desk Technician provides high level technical support services to internal customers and The Level 2 Service Desk Technician provides high level technical support services to internal customers and maintains the overall computing environment by identifying issues and gaps and detailing requirements, installing upgrades, monitoring systems and providing support for QinetiQ staff.

Provide Tier 1 level of support to internal and external employees by taking ownership of incidents and requests and properly escalate unresolved incidents to the next level of support.

As Level 2 Helpdesk Administrator your responsibilities will include:

  • Responsible for administration and management of telecommunications (mobile & desk phones) and hardware assets between office locations.
  • Resolves all Level 2 support tickets. Covers the Level 1 support when needed.
  • Establishes network specifications by conferring with users; analysing workflow, access, information, and security requirements.

To be successful in the role of Level 2 Helpdesk Administrator you will need to bring with you ability to:

  • Resolves all Level 2 support tickets. Covers the Level 1 support when needed.
  • Configuration, Administration and Management of Network Switches, access Points
  • Responsible for desktop support across all QinetiQ sites, and the ability to perform basic network administration skills in switching.
  • Upgrades hardware equipment by developing, testing, evaluating, and installing enhancements.
  • Monitors network performance, capacity, log files and troubleshoots then reports on issues to management. Uses performance monitoring tools to aide in resolution and ensuring maximum performance of the network. Maintains documentation such as architecture and procedures.
  • Support of the QinetiQ Anti-Spam system, Antivirus software including ongoing health reporting on these systems

Candidates will need to be eligible to obtain an Australian Government Security Clearance

Corporate Services

Supporting our technical delivery teams is our Corporate Services division; the oil in the QinetiQ machine. Together our corporate services team enable our people to continue to deliver great work to our clients.

Life at QinetiQ

Our people and our culture make QinetiQ a great place to work, we value integrity, collaboration and performance.

QinetiQ is a Workplace Gender Equality Agency Employer of Choice, Work180 Endorsed Employer for Women and past winner of the Defence Teaming Centre Employer of Choice Awards.

We look after our people are committed to attracting and retaining the best talent in the market. We celebrate our differences and incorporate diversity and inclusion into everything we do. Our salary and benefits package is designed to make sure we support our diverse group of employees through the different stages of their life and careers.

Some of our benefits include:
Annual professional development allocation and study leave

Flexible working options that suit you

Leave purchase scheme to balance what’s important to you

Loyalty leave, earn extra days of annual leave up to an additional 10 days per year

Performance bonus awards for individual and company success

Salary continuance Insurance, protecting you financially during times of ill health

Cultural or Religious day of significance leave to observe days of significance to you

Up to 18 weeks paid parental leave with no minimum qualifying period

Dress for your day, no formal dress code just wear what feels good and suits your day

Give back with an annual volunteering day

Save money with our travel club and discounted health insurance options

Be supported with employee assistance services and family violence leave

A full list of our employee benefits and further information can be found here:

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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