Member Sales & Service Consultant - NCC

People's Choice is one of Australia's largest and most successful credit unions. We’re a genuine, member-owned alternative to the major banks. People’s Choice empowers members with the right knowledge, tools and confidence to be financially fit and achieve their dreams. We’re not as ‘big’ as the big banks, but we still win the same awards. Canstar, Money, Mozo...all for our outstanding products.

About the opportunity

Due to growth in our phone and digital channels, we are on the hunt for Member Service & Sales Consultants to join our vibrant contact centre based in our Flinders Street head office on a Full Time basis. In this role you will be taking calls from our existing, new and potential members from across Australia to help them with their banking and financial needs.

Joining a team that drives a supportive and inclusive culture with comprehensive and on-going training and development will set you up for success with our members. We know our people work hard for our members and so we also want to ensure you will have some fun along the way !

Our contact centre teams split their time working from home and in our contact centre in our Flinders Street head office, giving you flexibility and the best of both worlds.

We’re here for our members, and that means we need to be around to take their calls and help them out on weekdays between the core hours of 8:00am – 8: 00pm and on Saturdays 8 :30 – 4:30pm. We get that you have things to do on the weekend, so we share the love (and Saturday shifts) around.

Key Responsibilities include:

• Providing exceptional service to our members over the phone and making it easy for members to bank with People’s Choice
• Demonstrating care to our members when they need it
• Helping members by being a ‘guru’ on our products and services
• Identify opportunities to promote our products and services
• Referring members onto our home loan specialists or financial planners
• Empower members to use digital services
• Prioritising and completing tasks accurately and efficiently
• Navigating multiple contemporary systems and software

About you

Don’t worry if you haven’t worked in a bank before, we are on the lookout for passionate people with a drive to deliver an amazing customer experience every time.

In addition, you will thrive working in a fast paced call centre environment and enjoy working in a dynamic team. If you have a positive attitude and are ready to learn new skills and develop your career with a market leader then we want to speak with you!

People’s Choice will provide a supported 6-week training program and the tools you need to make your job easier before you the hit the phones. Once onboarded and trained you have flexibility to work from home.

The perks of choosing us

• Flexible working conditions
• Internal development opportunities
• Discounted financial products
• Employee recognition program
• Novated Leasing and Salary sacrificing options

Visit our website to hear more about what it’s like to work with us: https://www.peopleschoice.com.au/about-us/careers

Be part of an organisation working together for a better future and choose to work your way. Click ‘Apply’ and submit your application, including a cover letter and current resume and don’t forget to tell us what works for you.

To keep our members safe, it means you will undergo a national background checks and other screening as part of our recruitment process.

Applications close Friday 12th August 2022 . Get in quick as applications will be reviewed before the closing date.