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Patient Services Clerk

Admissions Clerks
Permanent Full Time
14 days ago

St Vincent’s Hospital Melbourne (SVHM) is part of St Vincent’s Health Australia and a leading teaching, research and tertiary health service which employs more than 6,500 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia's leading Catholic not-for-profit healthcare providers.


About Support Services

Support Services is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. The Patients Services Clerks part of this department are located at both Fitzroy and Kew.


About the Role


You will provide clerical support and liaise with clinical areas to facilitate patient management within SVHM. You will be involved in admitting and discharging patients, reception duties and delivering excellent standards of customer service. You will have a high level of customer service and actively participate in the achievement of Hospital objectives, whilst ensuring patient confidentially is preserved at all times. This position is full time, 40 hour per week including weekends once per fortnight.


The classification for this position will be HS1 ($58,442 per annum).



  • Create patient records and complete all necessary information accurately in line with current procedures

  • Admit and discharge patients accurately and in a timely manner

  • Provide a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional and caring manner

  • Arrange appointments for patients as requested by clinical staff

  • Book and utilize interpreter service when required



Qualifications, Skills and Experience

  • Previous administration experience in a health setting

  • Communicate effectively, with patients and staff at all levels

  • Prioritize tasks and and meet deadlines

  • Advanced computer skills, including Microsoft Office applications

  • Knowledge of Patient Administration Systems




  • Salary packaging

  • Employee Assistance Program

  • Staff Car Park




  • Please attach your resume and cover letter to your application.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.


Position Description and Critical Job Demands Checklist:

Review the following documents:

JR117583_Patient Services Clerk PD.pdf


Contact Details:

Nikki Clark 92313362


Alternate Contact:


Closing Date:

8 July 2021 11:59pm


Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.


For further information, visit https :// or get in contact at

Salary Details*
Salary Type Normal Wages
Base Salary $58,442
Superannuation 9.5%
Bonus offered No
Total Package $63,994
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Job Type
Permanent Full Time
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