This role is responsible for resolving complex and standard investigations on all payment related enquiries which result from Domestic and Cross Boarder payment processing and account enquiries, including Vostro account enquiries and Nostro Reconciliation enquiries. The role is responsible for recovery of losses as a result of processing errors and system incidents. Active monitoring of cases to ensure quality, SLA and regulatory requirements are met is required. The individual needs to deliver a positive customer experience both to internal and external customers and identify customers’ needs by raising improvement suggestions through appropriate channels. Contact with external and internal customers will be required by phone, email and letter.
To grow and be successful in this role, you will ideally bring the following:
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS129857.
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