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Relationship Associate

Building Associates
Permanent Full Time
18 days ago

As part of NAB’s ambition to be the World’s Best Business Bank and drive better customer outcomes, join a team that is introducing innovative new ways of working. At NAB, Relationship Associates play a critical role in delivering exceptional service to our customers, both directly and through the support they provide to our NAB Bankers.

As a Relationship Associate you will be responsible for providing servicing support to customers and Relationship Managers within a partnership to deliver exceptional customer service, and to allow Client Managers to focus on developing, growing and deepening customer relationships.

As a Relationship Associate you will be responsible for

  • Aligning local teams and building relationships with customers through retaining local knowledge.
  • Drive customer advocacy by being an empowered case resolver for customer servicing enquiries.
  • Support Relationship Managers to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests.
  • Accountable for customer adoption of digital channels including education of customers to transition to self-servicing channels to simplify customer banking.
  • Centre of Excellence for onboarding new to bank customers, and completion of KYC requirements including accountability for quality and time to cash metrics.
  • Drive improvements by identifying ways in which we can continue to meet or better support our customer needs; through specialised requirements and engagement with our specialist bankers for example.
  • Proactive management of the Term Deposit Rollovers and opening of new Term Deposit Accounts.

As the face of NAB, I recognise that first impressions do matter, and I am genuinely enthusiastic about providing a world-class customer experience to our business customers

What you will bring

  • Tertiary qualification in Banking & Finance or a business-related discipline (preferred)
  • Understanding of KYC onboarding compliance requirements
  • Knowledge and understanding of digital platforms and customer self-service channels
  • Ability to deliver superior customer service on a consistent basis
  • Ability to analyse financials and willingness to further develop business and financial acumen

This role is being offered as a full-time permanent opportunity based at 22 King William St, Adelaide SA 5000.

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Salary Details*
Salary Type Normal Wages
Base Salary $0
Superannuation 9.5%
Bonus offered No
Total Package $0
* Salary details are calculated without bonus and monthly payout as per tax bracket without tax threshold and other allowances. Its always good to confirm these details with the employer or recruiter.
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Job Type
Permanent Full Time
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